We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363925 results
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Decision Reference DRN-4986528
4 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4986528 The complaint A company, which I will refer to as S, complains that Barclays Bank UK Plc closed three of its accounts without warning. What happened S’s directors told us: Barclays closed S’s accounts without giving the written warning required by the bank’s terms and co... (3 pages)View decision -
Decision Reference DRN-5171205
4 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5171205 The complaint Mr R’s complaint is that when he went into a branch of HSBC UK Bank Plc to carry out a transaction he was made fun of and laughed at. To settle the complaint Mr R would like HSBC to pay compensation and retrain its staff. What happened On 1 July 2024 Mr R con... (2 pages)View decision -
Decision Reference DRN-5187370
4 Dec 2024 Evolution Insurance Company Limited UpheldInsuranceDRN-5187370 The complaint Mr C has complained about his building warranty provider Evolution Insurance Company Limited because it has declined his claim made to it for skylights. The warranty in question offers cover for certain defects and damage. What happened Mr C and his neighbour ... (5 pages)View decision -
Decision Reference DRN-4751977
4 Dec 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4751977 The complaint Mr D complains that Hargreaves Lansdown Asset Management Limited (‘HLAM’) delayed applying funds sent by bank transfer to his Fund and Share trading account. What happened After speaking with HLAM on 5 October, Mr D made a bank transfer to his trading account. ... (3 pages)View decision -
Decision Reference DRN-5079925
4 Dec 2024 more 2 life Ltd Not upheldMortgagesDRN-5079925 The complaint Mr and Mrs H’s complaint is about the handling of their mortgage application to more 2 life Ltd (m2l). They believe that m2l’s solicitors were ‘dilatory and inefficient’ which they say caused delays in the mortgage completing and meant they incurred additional ... (3 pages)View decision -
Decision Reference DRN-5149635
4 Dec 2024 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-5149635 The complaint Miss I’s complaint is, in essence, that Clydesdale Financial Services Limited trading as Barclays Partner Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with her under Section 140A of the Consumer Cred... (18 pages)View decision -
Decision Reference DRN-5187963
4 Dec 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5187963 The complaint Mr S is unhappy with the repairs carried out by Admiral Insurance (Gibraltar) Limited (Admiral) after he made a claim on his motor insurance policy. What happened In March 2024 Mr S was unfortunately involved in an accident and so submitted a claim to Admiral. ... (3 pages)View decision -
Decision Reference DRN-5040550
4 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5040550 The complaint Mrs B complains that Lloyds Bank PLC did not reimburse the funds she lost to a scam. What happened Mrs B made an investment with a company I’ll call ‘TB’. The investment was in gold and Mrs B sent £46,245 on 23 February 2022 and a further £24,725 on 1 July 2023... (3 pages)View decision -
Decision Reference DRN-5188038
4 Dec 2024 Mulsanne Insurance Company Limited UpheldInsuranceDRN-5188038 The complaint Mr C was unhappy with various parts of his claim progression under his motor policy with Mulsanne Insurance Company Limited (“Mulsanne”). What happened Mulsanne accepted Mr C’s claim after he was involved in a “non-fault” accident. Mulsanne provided Mr C with a... (3 pages)View decision -
Decision Reference DRN-5185473
4 Dec 2024 Zurich Assurance Ltd UpheldInsuranceDRN-5185473 The complaint Ms O and Mr S complain that Zurich Assurance Ltd has turned down a critical illness claim Ms O made on a Zurich Personal Protection policy. As Ms O brought the complaint, I’ve referred mainly to her for ease of reading. What happened The background to this comp... (7 pages)View decision
