We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-5003494
6 Dec 2024 Connect IFA Ltd Not upheldInsuranceDRN-5003494 The complaint Mr D complains about the sale of a life insurance policy by Connect IFA Ltd trading as Connect Mortgages (‘Connect’). Mr D is represented by his wife, Mrs D. What happened In April 2022, Mr D took out a life insurance policy through Connect. It was a level te... (3 pages)View decision -
Decision Reference DRN-4705127
6 Dec 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4705127 The complaint Mr H complains Zopa Bank Limited didn’t do enough to protect him when he fell victim to an online scam and didn’t do enough checks before agreeing to lend. What happened Mr H has an account with a business who I’ll refer to as “H” throughout the rest of this de... (3 pages)View decision -
Decision Reference DRN-4705177
6 Dec 2024 Lendable Ltd Not upheldConsumer CreditDRN-4705177 The complaint Mr H complains Lendable Ltd didn’t do enough to protect him when he fell victim to an online scam and didn’t do enough checks before agreeing to lend. What happened Mr H has an account with a business who I’ll refer to as “H” throughout the rest of this decisio... (3 pages)View decision -
Decision Reference DRN-5185192
6 Dec 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-5185192 The complaint Mr E complains that Loans 2 Go Limited lent irresponsibly when it approved a loan application he made. What happened The background to this complaint and my initial conclusions were set out in a provisional decision. I said: Mr E applied for a loan of £1,000 w... (5 pages)View decision -
Decision Reference DRN-5060765
6 Dec 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-5060765 The complaint Mr B complains about how Advantage Insurance Company Limited (Advantage) valued his vehicle following a claim made under his motor insurance policy. References to Advantage include its agents. What happened In December 2023, Mr B’s vehicle was involved in an ... (3 pages)View decision -
Decision Reference DRN-5194726
6 Dec 2024 Vanguard Asset Management, Ltd UpheldInvestmentsDRN-5194726 The complaint Mr B has complained about delays he experienced when transferring his individual savings account (ISA) to Vanguard Asset Management, Ltd (Vanguard). What happened At the end of May 2023, Mr B initiated an ISA transfer to Vanguard from a third-party transferor ... (3 pages)View decision -
Decision Reference DRN-5194718
6 Dec 2024 Liontrust Fund Partners LLP UpheldInvestmentsDRN-5194718 The complaint Mr B has complained about delays he experienced when transferring his individual savings account (ISA) from Liontrust Fund Partners LLP (Liontrust). What happened At the end of May 2023, Mr B initiated an ISA transfer to a third-party transferee provider. The ... (3 pages)View decision -
Decision Reference DRN-5192564
6 Dec 2024 The Mortgage Business Plc UpheldMortgagesDRN-5192564 The complaint Mr F complains about the increase in the interest rate for his mortgage with The Mortgage Business Plc. He’d like a lower rate without any fees or penalties. What happened Mr F has had a mortgage with The Mortgage Business since 2008. Most of the mortgage is on... (4 pages)View decision -
Decision Reference DRN-5143826
6 Dec 2024 Bank of Ireland (UK) Plc Not upheldMortgagesDRN-5143826 The complaint Mr W complains that he has been unable to choose a new fixed rate mortgage product that he would have preferred because he contacted Bank of Ireland (UK) Plc too late. What happened Mr W has had an interest-only mortgage with BoI since 2006. His existing five-y... (2 pages)View decision -
Decision Reference DRN-5122373
6 Dec 2024 HSBC UK Bank Plc Not upheldMortgagesDRN-5122373 The complaint Miss B and Mr C complain that HSBC UK Bank Plc trading as first direct didn’t refund a fee paid in relation to their mortgage application when they decided not to proceed with their property purchase. Mr C has dealt with the complaint. He asks for compensation ... (4 pages)View decision
