We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-5288279
14 Feb 2025 Swift 1st Limited Not upheldMortgagesDRN-5288279 The complaint The Executor of Mrs T’s estate has complained about the amount Swift 1 st Limited trading as Swift Advances requires the estate to pay to clear the second charge loan Mrs T had with it and thereby allow the charge to be removed. He is unhappy that Swift has not... (4 pages)View decision -
Decision Reference DRN-5229988
14 Feb 2025 Equiniti Financial Services Limited UpheldInvestmentsDRN-5229988 The complaint Mr and Mrs V complain Equiniti Financial Services Limited (EFSL) is preventing them from selling shares they own and have the proceeds paid to their bank account. What happened Mr and Mrs V purchased shares several years ago and held some of them in certificate... (3 pages)View decision -
Decision Reference DRN-5203407
14 Feb 2025 Kroo Bank Ltd Not upheldBanking and PaymentsDRN-5203407 The complaint Miss S complains that Kroo Bank Ltd won’t refund the money she lost when she was the victim of a scam. What happened In September 2023, Miss S received a text message from someone who said they were from a recruitment agency and had a potential job for her. Sh... (3 pages)View decision -
Decision Reference DRN-4876253
14 Feb 2025 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4876253 The complaint Mr P complains about the quality of a used car he acquired through a hire purchase agreement with N.I.I.B. Group Limited trading as Northridge Finance (‘Northridge’). Mr P says that the car ‘vibrates’ at higher speeds and Northridge has been unable to fix this.... (4 pages)View decision -
Decision Reference DRN-4948257
14 Feb 2025 CMC Spreadbet Plc UpheldInvestmentsDRN-4948257 The complaint Mr G complains that CMC Spreadbet Plc (“CMC”) mishandled a Data Subject Access Request (DSAR) in March 2023. What happened Mr G held a trading account with CMC for several years. He previously made a DSAR to CMC in April 2021, which he said was identical to tha... (2 pages)View decision -
Decision Reference DRN-5329810
14 Feb 2025 Barclays Bank Plc UpheldBanking and PaymentsDRN-5329810 The complaint G, a limited company, has complained about the service it received from Barclays Bank UK PLC trading as Barclaycard. G entered into a contract for the provision of a card terminal and associated services to allow it to take card payments. Barclays provided the ... (4 pages)View decision -
Decision Reference DRN-5263368
13 Feb 2025 Accelerant Insurance Europe SA/NV UK Branch Not upheldInsuranceDRN-5263368 The complaint Mr A complains about the handling of his motor insurance claim by Accelerant Insurance Europe. Mr A’s policy was sold by an insurance intermediary on Accelerant’s behalf and all his correspondence has been with the intermediary. However, Accelerant is the polic... (2 pages)View decision -
Decision Reference DRN-5285225
13 Feb 2025 Travelers Insurance Company Limited UpheldInsuranceDRN-5285225 The complaint Mrs F complains in her capacity as the sole director of limited company “A”, about Travelers Insurance Company Limited (“Travelers”) and its decision to decline a claim for the partial collapse of a rear boundary wall. Any reference to Travelers in this decisio... (3 pages)View decision -
Decision Reference DRN-5029616
13 Feb 2025 Aldermore Bank Plc UpheldConsumer CreditDRN-5029616 The complaint Mr P complains that a car that was supplied to him under a hire purchase agreement with Aldermore Bank plc was misrepresented to him and wasn’t of satisfactory quality. Mr P is being represented in his complaint by a legal adviser. What happened A used car was ... (4 pages)View decision -
Decision Reference DRN-5330970
13 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5330970 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (12 pages)View decision
