We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363925 results
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Decision Reference DRN-5033838
28 Nov 2024 Inter Partner Assistance SA Not upheldInsuranceDRN-5033838 The complaint Mrs K and Mr R have complained that Inter Partner Assistance SA (IPA) declined a claim for cancellation that they made on a travel insurance policy. What happened Mrs K and Mr R were due to take a trip abroad beginning on 11 August 2023. However, Mrs K became ... (3 pages)View decision -
Decision Reference DRN-5127880
28 Nov 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-5127880 The complaint Mrs B complains about how AXA Insurance UK Plc (‘AXA’) dealt with a claim she made under her property owners buildings insurance policy. AXA are the underwriters (insurers) of this policy. Much of Mrs B’s dissatisfaction arose out the actions of agents acting o... (3 pages)View decision -
Decision Reference DRN-5144021
28 Nov 2024 CIGNA Europe Insurance Company SA-NV Not upheldInsuranceDRN-5144021 The complaint Mr D has complained that his private medical insurance policy with CIGNA Europe Insurance Company SA-NV was terminated following its withdrawal from the market. Mr D is represented but for simplicity I shall just refer to representations as having been made by ... (3 pages)View decision -
Decision Reference DRN-5167501
28 Nov 2024 Inter Partner Assistance SA UpheldInsuranceDRN-5167501 The complaint Mr and Mrs M have complained that Inter Partner Assistance SA (IPA) declined a claim they made on a travel insurance policy and about delays with the claims process. What happened Mr and Mrs M were on a trip abroad in September 2023 when their daughter became ... (3 pages)View decision -
Decision Reference DRN-5030921
28 Nov 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-5030921 The complaint Mr V complained Scottish Widows Limited (Scottish Widows) has not offered him adequate compensation for an investment error on his pension policy. He would like Scottish Widows to increase its offer of compensation for this error. What happened I have reviewe... (5 pages)View decision -
Decision Reference DRN-5122508
28 Nov 2024 Inter Partner Assistance SA UpheldInsuranceDRN-5122508 The complaint Mrs W has complained that Inter Partner Assistance SA (IPA) unfairly dealt with a claim under a home emergency policy. What happened Mrs W contacted IPA to send a roofer when water leaked through her bathroom ceiling. IPA sent a contractor. The cost of the rep... (3 pages)View decision -
Decision Reference DRN-5171870
28 Nov 2024 Openwork Limited Not upheldInsuranceDRN-5171870 The complaint Mrs A complained about Openwork Limited trading as The Openwork Partnership (Openwork). Her daughter, Mrs R said Openwork gave them poor financial advice about Mrs A’s existing investments, and then went on to recommend an investment that was unsuitable. She wo... (12 pages)View decision -
Decision Reference DRN-4872291
28 Nov 2024 Moonstone Rentals Limited UpheldConsumer CreditDRN-4872291 The complaint Miss I complains about the way that Moonstone Rentals Limited has dealt with the termination of her rental agreement and the arrears on her account. What happened Miss I rented a TV from Moonstone Rentals under a rental agreement that she electronically signed ... (3 pages)View decision -
Decision Reference DRN-4578344
28 Nov 2024 ClearBank Limited UpheldBanking and PaymentsDRN-4578344 The complaint A complains ClearBank Limited, trading as Tide Platform Limited (“Tide”), refuses to refund it for a transaction on it’s account it says was unauthorised. What happened A’s employee, who I will call F, had his phone stolen on 15 July 2023 while at his sister’s ... (3 pages)View decision -
Decision Reference DRN-5046034
28 Nov 2024 Blue Circle Wealth Management Ltd Not upheldPensions and AnnuitiesDRN-5046034 The complaint Mrs R complains that Blue Circle Wealth Management Ltd (Blue Circle) didn’t manage her pension appropriately as it failed to make her aware of the significant loss to her pension fund in 2023 – or take actions to prevent or mitigate the loss. She complains that... (6 pages)View decision
