We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-4874153
4 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4874153 The complaint R, a company, complains that Lloyds Bank PLC acted unfairly when it changed its account to a different type. R has been represented in this complaint by its director, Mr D. What happened R had an undesignated client account with Lloyds. In March 2022 Lloyds wro... (3 pages)View decision -
Decision Reference DRN-5188668
4 Dec 2024 Mortgage Agency Services Number Two Limited Not upheldMortgagesDRN-5188668 The complaint Mr J complains that Mortgage Agency Services Number Two Limited (MAS 2) overcharged him interest on his buy-to-let mortgages. What happened Mr J has had three buy-to-let mortgages with MAS 2 and had taken further advances on each of those mortgages. The main mo... (3 pages)View decision -
Decision Reference DRN-5102363
4 Dec 2024 The Mortgage Exchange Ltd Not upheldMortgagesDRN-5102363 The complaint Ms T complains about the amount of time it took for a secured second charge loan arranged by The Mortgage Exchange Ltd (TME) to complete. What happened Ms T spoke with TME on 6 March 2024. She wanted to consolidate some existing unsecured debt by way of a secur... (3 pages)View decision -
Decision Reference DRN-5098764
4 Dec 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5098764 The complaint Ms T complains that HSBC UK Bank Plc closed her account, without providing a proper explanation. Ms T also complains HSBC took too long to return her closing account balance. What happened Ms T had a current account with HSBC, which she used to pay for everyda... (4 pages)View decision -
Decision Reference DRN-4926085
4 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4926085 The complaint Mr K complains that Lloyds Bank PLC (Lloyds) won’t refund money he lost in a job scam. What happened What Mr K says: Mr K got a message on WhatsApp offering him part time work. This could be done alongside his existing business. He researched the company and co... (8 pages)View decision -
Decision Reference DRN-4926057
4 Dec 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4926057 The complaint Mr K complains that Santander UK Plc (Santander) won’t refund money he lost in a job scam. What happened What Mr K says: Mr K got a message on WhatsApp offering him part time work. This could be done alongside his existing business. He researched the company an... (8 pages)View decision -
Decision Reference DRN-5080174
4 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5080174 The complaint Mr F complains Wise Payments Limited unfairly closed his account. What happened Mr F held a Wise account which he used to receive payments for his translation work. Wise reviewed Mr F’s account in July 2023 and asked Mr F to provide proof of address confirmat... (3 pages)View decision -
Decision Reference DRN-4926040
4 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4926040 The complaint Mr K complains that Wise Payments Limited trading as Wise (Wise) won’t refund money he lost in a job scam. What happened Mr K got a message on WhatsApp offering him part time work. This could be done alongside his existing business. He researched the company a... (8 pages)View decision -
Decision Reference DRN-5090818
4 Dec 2024 National Westminster Bank Plc Not upheldMortgagesDRN-5090818 The complaint Mr D and Miss L complain about the interest rate that they are being charged by National Westminster Bank Plc following the extension of their mortgage term. What happened Mr D and Miss L have an interest-only mortgage with NatWest. Following a re-mortgage in 2... (2 pages)View decision -
Decision Reference DRN-4961505
4 Dec 2024 The Enterprise Fund Limited Not upheldBanking and PaymentsDRN-4961505 The complaint Mr L complains that The Enterprise Fund Limited (trading as GC Business Finance) miscalculated his loan payments and provided a poor service. Mr L is represented throughout by his mother, Mrs L. What happened Mrs L told us: Mr L had a business loan with Th... (3 pages)View decision
