We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-4898115
4 Dec 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4898115 The complaint Miss L has complained, with the help of a professional representative, about a transfer of her The Prudential Assurance Company Limited (‘Prudential’) personal pension to a small self- administered scheme (SSAS) in September 2016. Miss L’s SSAS was subsequently... (11 pages)View decision -
Decision Reference DRN-4887651
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4887651 The complaint Mrs N complains that Revolut Ltd didn’t do enough to protect her when she fell victim to an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The facts are not in dispute so I will... (2 pages)View decision -
Decision Reference DRN-5188002
4 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5188002 The complaint Mr B complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr B has explained that in May and ... (9 pages)View decision -
Decision Reference DRN-5163648
4 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5163648 The complaint Mrs C complains Barclays Bank UK PLC (Barclays) refused to allow a cash withdrawal from her bank account. What happened Mrs C says she is a long-standing customer of Barclays and visited a branch on a Saturday in late August 2024 to make a cash withdrawal of £2... (3 pages)View decision -
Decision Reference DRN-5019386
4 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5019386 The complaint Mr G complains that a car that was supplied to him under a conditional sale agreement wasn’t of satisfactory quality. What happened A used car was supplied to Mr G under a conditional sale agreement with Moneybarn that he electronically signed in December 2022.... (3 pages)View decision -
Decision Reference DRN-4721945
4 Dec 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4721945 The complaint Mr C complains Clydesdale Bank Plc trading as Virgin Money didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr C has a savings account with Virgin Money. He’s been a customer for many years. Between May 2018 and April 201... (2 pages)View decision -
Decision Reference DRN-4480161
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4480161 The complaint Mrs J complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Mrs J is being represented by solicitors in this complaint. What happened In June and July 2023, Mrs J made nine transactions totalling just over £5,700 i... (3 pages)View decision -
Decision Reference DRN-5188354
4 Dec 2024 AXIS Specialty Europe SE UpheldInsuranceDRN-5188354 The complaint Mr and Mrs C complain about the way AXIS Specialty Europe SE trading as AXIS Specialty London (AXIS) handled a claim they made under their holiday home contents insurance policy. Reference to AXIS includes those agents acting on its behalf. What happened Mr and... (5 pages)View decision -
Decision Reference DRN-5143105
4 Dec 2024 Covea Insurance plc Not upheldInsuranceDRN-5143105 The complaint Mrs P complains that Covea Insurance plc took forward and settled another driver’s claim on her motor insurance policy. She wants the claim removed from her record. What happened Mrs P was involved in a minor accident with another driver, and she said neither ... (2 pages)View decision -
Decision Reference DRN-4868481
4 Dec 2024 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-4868481 The complaint Mr L has complained about the advice he received from St. James’s Place Wealth Management Plc (‘SJP’) to take out a pension plan. What happened In 1996 Mr and Mrs L met with an adviser from SJP (formerly known as J. Rothschild Assurance) to discuss, amongst ot... (4 pages)View decision
