We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-4741516
4 Dec 2024 MotoNovo Finance Limited UpheldConsumer CreditDRN-4741516 The complaint Mr M complains about the quality of a used car he acquired through a hire purchase agreement with MotoNovo Finance Limited (‘MotoNovo’). He says the car isn’t of good quality as it had numerous faults when he acquired it, and these haven’t been properly repaire... (5 pages)View decision -
Decision Reference DRN-5186774
4 Dec 2024 London General Insurance Company Limited UpheldInsuranceDRN-5186774 The complaint Mr M has complained about his parts and labour warranty provider London General Insurance Company Limited (LGI) because it has refused his claim for a failed timing chain which caused catastrophic engine damage. What happened In March 2024, Mr M was driving hi... (6 pages)View decision -
Decision Reference DRN-5188258
4 Dec 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5188258 The complaint Ms M is complaining about Wise Payments Limited because it won’t refund money she lost as the result of fraud. What happened In 2023, Ms M was approached by someone she believed was from a recruitment agency offering online work. She needed to make payments to ... (5 pages)View decision -
Decision Reference DRN-5050369
4 Dec 2024 Santander UK Plc Not upheldMortgagesDRN-5050369 The complaint Mr and Mrs B’s complaint relates to mortgage applications they made to Santander UK Plc in 2023. They are unhappy that when the applications were declined, Santander reported information to the National Hunter database. What happened Mr and Mrs B applied for a ... (2 pages)View decision -
Decision Reference DRN-5127905
4 Dec 2024 Legal and General Assurance Society Limited Not upheldInsuranceDRN-5127905 The complaint Miss B complains that Legal and General Assurance Society Limited (L&G) hasn’t settled a critical illness claim she made on a life insurance policy. What happened The circumstances of this complaint are well-known to both parties. So I’ve simply set out a s... (4 pages)View decision -
Decision Reference DRN-5123042
4 Dec 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-5123042 The complaint Mr J complains about the compensation that Tesco Personal Finance plc, trading as Tesco Bank, has offered him for issues that he’s had with a kitchen. What happened Mr J agreed to pay £22,206 for a new kitchen to be supplied and fitted at his home. He paid some... (3 pages)View decision -
Decision Reference DRN-4789483
4 Dec 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4789483 The complaint Mr K complains that HSBC UK Bank Plc (‘HSBC’) hasn’t refunded the money his business (‘N’) lost when he fell victim to an authorised push payment (‘APP’) scam. Mr K’s asked HSBC to reimburse N’s loss, along with 8% simple interest, plus £300 compensation for d... (3 pages)View decision -
Decision Reference DRN-4986528
4 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4986528 The complaint A company, which I will refer to as S, complains that Barclays Bank UK Plc closed three of its accounts without warning. What happened S’s directors told us: Barclays closed S’s accounts without giving the written warning required by the bank’s terms and co... (3 pages)View decision -
Decision Reference DRN-5171205
4 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5171205 The complaint Mr R’s complaint is that when he went into a branch of HSBC UK Bank Plc to carry out a transaction he was made fun of and laughed at. To settle the complaint Mr R would like HSBC to pay compensation and retrain its staff. What happened On 1 July 2024 Mr R con... (2 pages)View decision -
Decision Reference DRN-5187370
4 Dec 2024 Evolution Insurance Company Limited UpheldInsuranceDRN-5187370 The complaint Mr C has complained about his building warranty provider Evolution Insurance Company Limited because it has declined his claim made to it for skylights. The warranty in question offers cover for certain defects and damage. What happened Mr C and his neighbour ... (5 pages)View decision
