We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-5310911
10 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5310911 The complaint Miss B says Barclays Bank UK PLC (“Barclays”) should refund her for several transactions on her account as she feels it should’ve blocked these or raised them with her before allowing the payments to be processed. What happened The facts of this complaint are w... (4 pages)View decision -
Decision Reference DRN-5319149
10 Feb 2025 First Central Underwriting Limited Not upheldInsuranceDRN-5319149 The complaint Mr P complains about how First Central Underwriting Limited (First Central) dealt with a claim under his motor insurance policy following an accident that led to his vehicle being o total loss. Any reference to First Central in this decision includes their age... (6 pages)View decision -
Decision Reference DRN-5310729
10 Feb 2025 Wakam Not upheldInsuranceDRN-5310729 The complaint Mr G’s complaint is about the cancellation of his Wakam pet insurance policy following a known payment problem. Mr G says that Wakam should have rectified this problem and wants them to pay him £300 in compensation in respect of their cancellation of his polic... (2 pages)View decision -
Decision Reference DRN-5283928
10 Feb 2025 U K Insurance Limited Not upheldInsuranceDRN-5283928 The complaint Mr A complains that U K Insurance Limited (UKI) has declined to renew his motor insurance policy. He wants his cover reinstated. What happened Mr A had been insured with UKI for about three years. But following his latest claim, UKI said it wouldn’t be renewin... (2 pages)View decision -
Decision Reference DRN-5181958
10 Feb 2025 Ageas Insurance Limited Not upheldInsuranceDRN-5181958 The complaint Mr and Mrs C complain that Ageas Insurance Limited (Ageas) has unfairly refused a claim they made on their home insurance after a storm. What happened Mr and Mrs C realised that some tiles had come off their roof after a storm. They approached Ageas about this,... (2 pages)View decision -
Decision Reference DRN-5320171
10 Feb 2025 Bank of Scotland Plc UpheldMortgagesDRN-5320171 The complaint Mr D complains that he was mis-sold his mortgage by Bank of Scotland plc trading as Halifax. He also complains that Halifax has recently told him it would take action against him unless he repaid the full balance because the term of the mortgage had expired – e... (3 pages)View decision -
Decision Reference DRN-5276549
10 Feb 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5276549 The complaint Mr G’s complaint is about HSBC UK Bank Plc’s refusal to reimburse him money he says he lost due to a scam. Mr G is represented by The Claims Experts Ltd (trading as) Impakt Claims in this matter. However, I will refer to Mr G solely in this decision for ease of... (4 pages)View decision -
Decision Reference DRN-4965790
10 Feb 2025 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4965790 The complaint Mrs L complains that Royal & Sun Alliance Insurance Limited (“RSA”) caused delays in dealing with a claim under her building insurance policy, then incorrectly diagnosed cracking as subsidence, causing her property sale to fall through. Where I refer to RS... (4 pages)View decision -
Decision Reference DRN-5270310
10 Feb 2025 Red Sands Insurance Company (Europe) Limited Not upheldInsuranceDRN-5270310 The complaint Mr and Mrs M are unhappy that Red Sands Insurance Company (Europe) Limited (Red Sands) declined to cover a cancellation claim as it required further information. What happened Mr and Mrs M have a single trip travel insurance policy with Red Sands which covered ... (3 pages)View decision -
Decision Reference DRN-5258547
10 Feb 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5258547 The complaint Mr P complains that Lloyds Bank PLC (“Lloyds”) won’t refund the money he lost when he fell victim to a scam. What happened Having previously invested in a company called Buy2let/Raedex Consortium Ltd – “R”, Mr P made further investments. He paid £126,000 in 201... (7 pages)View decision
