We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5467393
8 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5467393 The complaint Mr S complains that Wise Payments Limited has unfairly withheld a referral reward of £75. What happened Wise is an international money transfer platform offering a remittance service and a multi- currency account to eliminate traditional high charges when send... (3 pages)View decision -
Decision Reference DRN-5677205
8 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5677205 The complaint Mr K is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr K fell victim to a cruel safe account scam. It appears the scam started after he responded to a... (6 pages)View decision -
Decision Reference DRN-5677661
8 Jul 2025 esure Insurance Limited UpheldInsuranceDRN-5677661 The complaint Mr D complains about how his insurer, esure Insurance Company Limited (esure) handled a claim under his motor insurance policy following an accident in which his vehicle was damaged and subsequently declared a total loss by esure. Any reference to esure in thi... (5 pages)View decision -
Decision Reference DRN-5559759
8 Jul 2025 Steadypay Limited Not upheldConsumer CreditDRN-5559759 The complaint Mrs O is unhappy that SteadyPay Limited (‘SteadyPay’) reported two late payments to the Credit Reference Agencies (‘CRAs’) when she’d had trouble using their app. Mrs O wants the adverse markers removed from her credit file. What happened SteadyPay didn’t uphol... (2 pages)View decision -
Decision Reference DRN-5674580
8 Jul 2025 Steven Barton UpheldPensions and AnnuitiesDRN-5674580 The complaint Mrs G complains about the advice she received from Steven Barton to invest some of her cash-based funds into a new pension plan in 2021. She says the plan has lost money and hasn’t performed in line with the provider’s published figures. She says Steven Barton ... (12 pages)View decision -
Decision Reference DRN-5221477
8 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5221477 The complaint Mr C complains about the actions of Revolut Ltd when he lost money to a scam. Mr C is being represented by a claims management company but, for ease of reading, I’ll only refer to Mr C below. What happened The detailed background to this complaint is well kno... (3 pages)View decision -
Decision Reference DRN-5611564
8 Jul 2025 Chetwood Financial Limited Not upheldConsumer CreditDRN-5611564 The complaint Mr P says Chetwood Financial Limited, trading as LiveLend, irresponsibly lent to him. What happened Mr P took out a loan from LiveLend for £10,000 over 24 months on 2 August 2019. The monthly repayments were £483 and the total repayable was £11,597.51. Mr P sa... (3 pages)View decision -
Decision Reference DRN-5625617
8 Jul 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5625617 The complaint Mr Q complains that HSBC UK Bank Plc blocked a transaction on his account that he had authorised. What happened The circumstances of this complaint are well known to both parties for I won’t repeat all the details here. In summary, Mr Q attempted to make a pa... (3 pages)View decision -
Decision Reference DRN-5352106
8 Jul 2025 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-5352106 The complaint Mrs R’s complaint against Hargreaves Lansdown Asset Management Limited (HLAM) concerns negative cash balances on her HL SIPP (self invested personal pension) Income Drawdown Account. Mrs R is represented by her husband in bringing this complaint. However, for ... (4 pages)View decision -
Decision Reference DRN-5191700
8 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5191700 The complaint Mr M is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr M is being represented by a claims management company but, for ease of reading, I’ll only refer to Mr M in the decision. What happened The detailed background to this co... (3 pages)View decision
