We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-4983527
9 Feb 2025 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4983527 The complaint Mr H’s complaint, in essence, is that fees Hargreaves Lansdown Asset Management Limited has charged on the managed half of his portfolio aren’t justified by the performance achieved by that management. He says this bearing in mind the managed half of his portfo... (3 pages)View decision -
Decision Reference DRN-5193449
9 Feb 2025 Integra Insurance Solutions Limited UpheldInsuranceDRN-5193449 The complaint Mr H complains about the way Integra Insurance Solutions Limited (“Integra”) handled a claim he made under his home insurance policy, following a fire. Any reference to Integra in this decision includes its appointed agents and representatives. What happened In... (4 pages)View decision -
Decision Reference DRN-4753613
7 Feb 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-4753613 The complaint and background Miss M complains Santander UK Plc won’t reimburse £12,970 that she lost when she fell victim to an employment scam. Our investigator didn’t uphold the complaint. Although she found Santander ought to have enquired better the payments, she wasn’t... (2 pages)View decision -
Decision Reference DRN-5283936
7 Feb 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5283936 The complaint Miss D is complaining on behalf of her late father’s estate that Clydesdale Bank Plc trading as Virgin Money hasn’t paid funds claimed. What happened Mr D had an account with Clydesdale Bank in 1997. Sadly, he passed away in 2012. In 2024 Miss D contacted Virgi... (2 pages)View decision -
Decision Reference DRN-5277791
7 Feb 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5277791 The complaint Mr B complains that NewDay Ltd trading as Fluid was irresponsible in its lending to him. He wants all interest and charges refunded along with statutory interest. Mr B is represented by a third party but for ease of reference I have referred to Mr B throughout ... (3 pages)View decision -
Decision Reference DRN-4610667
7 Feb 2025 Phoenix Life Limited Not upheldPensions and AnnuitiesDRN-4610667 The complaint Mrs O has complained about the actions of Standard Life when it transferred her group personal pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in 2014. The QROPS subsequently invested in an asset that is unlikely to realise any value meanin... (7 pages)View decision -
Decision Reference DRN-5219933
7 Feb 2025 LeasePlan UK Limited UpheldConsumer CreditDRN-5219933 The complaint Mr F complains about the lack of response from LeasePlan UK Limited (LeasePlan) and their failure to provide him with information to settle his hire agreement with them. Mr F has been represented on this complaint. But to keep things simple I’ll only refer to M... (3 pages)View decision -
Decision Reference DRN-5254703
7 Feb 2025 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-5254703 The complaint Miss M complains that the car she acquired through a hire purchase agreement with Blue Motor Finance Ltd (“Blue Motor”) is not of satisfactory quality. What happened Miss M acquired a used car in late September 2023 from Blue Motor. The car was around seven yea... (3 pages)View decision -
Decision Reference DRN-5288705
7 Feb 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5288705 The complaint Miss D complains Lloyds Bank didn’t handled a direct debit guarantee claim properly. What happened Miss D has an account with Lloyds Bank. Miss D says she was going through her old statements when she discovered that she’d paid her local council approximately £... (2 pages)View decision -
Decision Reference DRN-5253847
7 Feb 2025 Great Lakes Insurance SE Not upheldInsuranceDRN-5253847 The complaint E complain that Great Lakes Insurance SE has made an unfair claim decision in relation to a claim made on its commercial property insurance. What happened E owns a commercial site with a number of properties within it. A fire broke out in one of the properties ... (3 pages)View decision
