We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364766 results
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Decision Reference DRN-4757738
5 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4757738 The complaint Miss G complains that the car she acquired through Moneybarn No. 1 Limited (“Moneybarn”) wasn’t of satisfactory quality. She wants Moneybarn to cancel her agreement, collect the car and compensate her for the troubles she’s experienced. What happened Miss G ent... (4 pages)View decision -
Decision Reference DRN-5114323
5 Dec 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5114323 The complaint Mr L and Mrs L say an agent instructed by Admiral Insurance Company (Gibraltar) limited damaged their car after they made a complaint on their motor insurance policy. What happened Mr L and Mrs L’s car had a damaged window. It was collected by a recovery agent... (2 pages)View decision -
Decision Reference DRN-4783453
5 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4783453 The complaint Mr H and Mrs P complain that HSBC UK Bank Plc (‘HSBC’) won’t refund the money they say was lost as the result of a scam. What happened Mr H and Mrs P say they invested in a company I’ll refer to as R. Mr H and Mrs P say R were offering shares as part of a publ... (2 pages)View decision -
Decision Reference DRN-4929394
5 Dec 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-4929394 The complaint Mr D has complained about the way Healthcare Finance Limited (“HFL”) dealt with a claim for money back in relation to dental treatment which he paid for with credit it provided. What happened In February 2023 Mr D entered into a two-year fixed sum loan agreemen... (4 pages)View decision -
Decision Reference DRN-5189228
5 Dec 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5189228 The complaint Miss S complains that Monzo Bank Ltd hasn’t refunded her after she fell victim to a scam. What happened The background to this complaint is well known to all parties, so I’ll briefly summarise the circumstances here. Miss S receive a call from a withheld number... (4 pages)View decision -
Decision Reference DRN-5153073
5 Dec 2024 Succession Wealth Management Ltd UpheldInvestmentsDRN-5153073 The complaint Miss S complains about a lack of an advisory service from Succession Wealth Management Ltd since 2020, in relation to her stocks and shares ISA. What happened In January 2018 Miss S first met with Succession, and by May 2018 she’d been advised to invest in a st... (5 pages)View decision -
Decision Reference DRN-5153063
5 Dec 2024 Succession Wealth Management Ltd UpheldInvestmentsDRN-5153063 The complaint Mr S complains about a lack of an advisory service from Succession Wealth Management Ltd since 2020, in relation to his stocks and shares ISA. What happened In January 2018 Mr S first met with Succession, and by May 2018 he’d been advised to invest in a stocks ... (5 pages)View decision -
Decision Reference DRN-5153723
5 Dec 2024 Santander UK Plc UpheldMortgagesDRN-5153723 The complaint Ms M complains that Santander UK Plc unfairly reported arrears on her mortgage account to credit reference agencies. What happened In 2023 Ms M contacted Santander as she was experiencing financial difficulty and was struggling to keep up with her mortgage paym... (3 pages)View decision -
Decision Reference DRN-4984013
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4984013 Complaint Mr B is unhappy that Revolut Ltd didn’t refund his losses after he told it he’d fallen victim to an investment scam. Background In 2022, Mr B began exploring cryptocurrency investment opportunities and came across an online advertisement for a company, referred to ... (7 pages)View decision -
Decision Reference DRN-5006961
5 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5006961 The complaint Mr C complains that HSBC UK Bank Plc won’t refund money he lost when he was the victim of two investment scams. Mr C is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll onl... (9 pages)View decision
