We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5342524
7 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5342524 The complaint Mr Z complains that Revolut Ltd blocked and closed his account. He says this caused him unnecessary trouble and upset. He wants Revolut to reopen his account. What happened Mr Z had an account with Revolut. Mr Z has told this service that his Revolut account ... (3 pages)View decision -
Decision Reference DRN-5368824
7 Jul 2025 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-5368824 The complaint Mr A complains that American Express Services Europe Limited declined his claim for a refund of payments made to a business, “P”, which provides courses in property letting and investment. What happened Mr A and his business partner enrolled in a 90-day program... (3 pages)View decision -
Decision Reference DRN-5573377
7 Jul 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5573377 The complaint Miss F complains that Santander UK Plc delayed in releasing money to her which had been paid into a closed account. What happened Miss F is currently subject to an Individual Voluntary Arrangement (IVA). On 27 December 2024 a payment to Miss F from the DWP for ... (2 pages)View decision -
Decision Reference DRN-5608852
7 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5608852 The complaint Miss R complains Monzo Bank Ltd recorded a marker against her at Cifas, a national fraud database and closed her account. She doesn’t think it’s treated her fairly. What happened A summary of what happened is below. Miss R had an account with Monzo. In October... (3 pages)View decision -
Decision Reference DRN-5674386
7 Jul 2025 Close Brothers Limited Not upheldConsumer CreditDRN-5674386 The complaint Mr B complained that Close Brothers Limited unfairly reported adverse information to the credit reference agencies about an agreement he had and declined to remove it later. What happened Mr B acquired a used car under a conditional sale agreement with Close B... (5 pages)View decision -
Decision Reference DRN-5498467
7 Jul 2025 The New India Assurance Company Limited UpheldInsuranceDRN-5498467 The complaint T, a company, has complained about its property insurer The New India Assurance Company Limited (NIA) which has avoided T’s policy (treated it as though it never existed) and, by association, declined its claim. What happened T was notified in November 2023 th... (2 pages)View decision -
Decision Reference DRN-5674548
7 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5674548 The complaint Mr O complains that Monzo Bank Ltd blocked and then closed his account with it, and that it placed a fraud marker with CIFAS, the UK’s main fraud alert and prevention service. What happened Mr O received a number of payments into his Monzo account in March 2024... (2 pages)View decision -
Decision Reference DRN-5355390
7 Jul 2025 CA AUTO FINANCE UK LTD UpheldConsumer CreditDRN-5355390 The complaint Mr R complains that the car he acquired through a hire purchase agreement with CA AUTO FINANCE UK LTD (“CA AUTO”) wasn’t of satisfactory quality. He wants to reject the car. What happened Mr R entered a hire purchase agreement in June 2023 to acquire a used car... (4 pages)View decision -
Decision Reference DRN-5631857
7 Jul 2025 Rhys Lewis Independent Financial Advisor Not upheldInvestmentsDRN-5631857 The complaint Ms J complains Rhys Lewis Independent Financial Advisor (RLIFA) has unfairly deducted fees from her investments without providing any products or services in exchange. What happened Ms J met with RLIFA around 25 years ago. At this time she purchased an investm... (3 pages)View decision -
Decision Reference DRN-5501648
7 Jul 2025 Everyday Lending Limited UpheldConsumer CreditDRN-5501648 The complaint Mr D complains that Everyday Lending Limited lent to him without carrying out sufficient affordability checks on the additional £1,000 over and above the £5,000 he’d applied for. What happened Mr D took one loan and here is a brief table showing some details. A... (6 pages)View decision
