We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-5189228
5 Dec 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5189228 The complaint Miss S complains that Monzo Bank Ltd hasn’t refunded her after she fell victim to a scam. What happened The background to this complaint is well known to all parties, so I’ll briefly summarise the circumstances here. Miss S receive a call from a withheld number... (4 pages)View decision -
Decision Reference DRN-5153073
5 Dec 2024 Succession Wealth Management Ltd UpheldInvestmentsDRN-5153073 The complaint Miss S complains about a lack of an advisory service from Succession Wealth Management Ltd since 2020, in relation to her stocks and shares ISA. What happened In January 2018 Miss S first met with Succession, and by May 2018 she’d been advised to invest in a st... (5 pages)View decision -
Decision Reference DRN-5153063
5 Dec 2024 Succession Wealth Management Ltd UpheldInvestmentsDRN-5153063 The complaint Mr S complains about a lack of an advisory service from Succession Wealth Management Ltd since 2020, in relation to his stocks and shares ISA. What happened In January 2018 Mr S first met with Succession, and by May 2018 he’d been advised to invest in a stocks ... (5 pages)View decision -
Decision Reference DRN-5153723
5 Dec 2024 Santander UK Plc UpheldMortgagesDRN-5153723 The complaint Ms M complains that Santander UK Plc unfairly reported arrears on her mortgage account to credit reference agencies. What happened In 2023 Ms M contacted Santander as she was experiencing financial difficulty and was struggling to keep up with her mortgage paym... (3 pages)View decision -
Decision Reference DRN-4984013
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4984013 Complaint Mr B is unhappy that Revolut Ltd didn’t refund his losses after he told it he’d fallen victim to an investment scam. Background In 2022, Mr B began exploring cryptocurrency investment opportunities and came across an online advertisement for a company, referred to ... (7 pages)View decision -
Decision Reference DRN-5006961
5 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5006961 The complaint Mr C complains that HSBC UK Bank Plc won’t refund money he lost when he was the victim of two investment scams. Mr C is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll onl... (9 pages)View decision -
Decision Reference DRN-5113707
5 Dec 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-5113707 The complaint Ms M is unhappy that Metro Bank PLC has decided not to refund her the £425 card payment, she says was taken as part of a scam. What happened Ms M said she provided her card details to a merchant for £45 but when she checked her statement the merchant had taken... (4 pages)View decision -
Decision Reference DRN-5182984
5 Dec 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5182984 The complaint Mr P complains Santander UK Plc (Santander) is holding him liable for unauthorised payments taken from his account. What happened The details of this complaint are well known to both parties, so I’ll only provide a brief summary of events. Mr P was arrested in ... (5 pages)View decision -
Decision Reference DRN-4865075
5 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4865075 The complaint Mr G complains that a car acquired under a conditional sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’) wasn’t of satisfactory quality. What happened In September 2023, Mr G was supplied with a used car through a conditional sale agreement with Moneyba... (3 pages)View decision -
Decision Reference DRN-5090737
5 Dec 2024 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-5090737 The complaint Mr P complains that Specialist Motor Finance Limited (“SMF”) unfairly declined his request to voluntary terminate a hire purchase agreement he had with it for a car. Mr P has been assisted by another person in bringing his complaint but for ease of reference I’... (3 pages)View decision
