We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-5170911
18 Feb 2025 Interactive Investor Services Limited UpheldInvestmentsDRN-5170911 The complaint Mr W complains Interactive Investor Services Limited (‘Interactive Investor’) closed his Stocks and Shares ISA and share dealing accounts without his permission. What happened Mr W held three accounts with Interactive Investor; a share dealing account opened on... (3 pages)View decision -
Decision Reference DRN-5154645
18 Feb 2025 IFAST GLOBAL BANK LIMITED Not upheldBanking and PaymentsDRN-5154645 The complaint Mr P complains that iFAST GLOBAL BANK (iFAST) closed his account without reason. He would like fair compensation for the financial loss, distress, and inconvenience. What happened The details of this complaint are well known to both parties, so I won’t repeat ... (2 pages)View decision -
Decision Reference DRN-5247009
18 Feb 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5247009 The complaint Mr M has complained about the way Admiral Insurance (Gibraltar) Limited dealt with a claim he made on his motor insurance policy as well as the service it provided . Admiral is the underwriter of this policy i.e., the insurer. During the claim Mr M also dealt ... (6 pages)View decision -
Decision Reference DRN-5338495
18 Feb 2025 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5338495 The complaint Ms T complains that Royal & Sun Alliance Insurance Limited (“RSA”) avoided her policy and declined her claim for damage resulting from an escape of water, under her home buildings insurance policy. What happened In December 2022 Ms T contacted RSA to make ... (4 pages)View decision -
Decision Reference DRN-4867545
18 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-4867545 The complaint Mr E complains that Santander UK Plc will not meet his claim for a refund after he fell into dispute with a timeshare relinquishment business. Mr E has been professionally represented in bringing this complaint, so any reference to his arguments and submissions... (4 pages)View decision -
Decision Reference DRN-5277147
18 Feb 2025 Carfinance247 Limited UpheldConsumer CreditDRN-5277147 The complaint Miss B has complained about the cost of a ‘peace of mind’ pack added to her finance agreement with Carfinance247 Limited (‘CF247’). What happened In April 2023, Miss B entered into a finance agreement with CF247 for a used car. Soon afterwards, she noticed she’... (2 pages)View decision -
Decision Reference DRN-5285211
18 Feb 2025 Evolution Insurance Company Limited Not upheldInsuranceDRN-5285211 The complaint Ms S has complained about the way Evolution Insurance Company Limited dealt with a claim under her home emergency insurance policy. References to Evolution in this decision include its agents. What happened Ms S took out a home emergency policy with Evolution... (2 pages)View decision -
Decision Reference DRN-5290590
18 Feb 2025 Vitality Corporate Services Limited Not upheldInsuranceDRN-5290590 The complaint Miss W is unhappy that Vitality Corporate Service Limited mis-sold her a private health insurance policy (‘the policy’). All reference to Vitality includes its representatives. What happened The details of this complaint are well known to both parties, so I w... (2 pages)View decision -
Decision Reference DRN-4937946
18 Feb 2025 Toyota Financial Services (UK) Plc UpheldConsumer CreditDRN-4937946 The complaint Mr H complains that Toyota Financial Services (UK) PLC (“TFS”) supplied a car that wasn’t as described. Mr H says he was led to believe the car would be supplied with an alarm and immobiliser and as this has turned out not to be the case, he’d like the alarm re... (3 pages)View decision -
Decision Reference DRN-5166472
18 Feb 2025 Equifax Limited Not upheldConsumer CreditDRN-5166472 The complaint Mr Y is complaining that EQUIFAX LIMITED (Equifax) is selling his personal data without his permission. What happened Mr Y was contacted by a company I’ll refer to as L for the purposes of this decision. He says that L confirmed to him that Equifax sold his inf... (3 pages)View decision
