We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-5297293
18 Feb 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5297293 The complaint Mr and Mrs F complain that Bank of Scotland plc has unfairly declined their proposals to bring their mortgage back on track following a period of financial difficulty. What happened Mr and Mrs F have a mortgage with Bank of Scotland that is due to end in 2026.... (2 pages)View decision -
Decision Reference DRN-5197095
18 Feb 2025 TRANSUNION INTERNATIONAL UK LIMITED Not upheldConsumer CreditDRN-5197095 The complaint Ms H complains about information TransUnion International UK Limited are reporting which is negatively impacting her credit report, as well as issues when trying to access her credit report online. What happened Ms H says TransUnion are incorrectly reporting i... (4 pages)View decision -
Decision Reference DRN-5298961
18 Feb 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5298961 The complaint Mr W and Mrs F complain that Starling Bank Limited (“Starling”) declined their application to open a joint account stating they did not meet its eligibility criteria but failed to elaborate on the reasons why. What happened Mr W and Mrs F wished to open a join... (3 pages)View decision -
Decision Reference DRN-5161120
18 Feb 2025 Helm Godfrey Partners Ltd Not upheldInvestmentsDRN-5161120 The complaint Mrs B complains that Helm Godfrey Partners Limited: 1. May have given her personal information to a third party without her consent. 2. Failed to follow the agreed investment strategy in 2017 and 2018. It didn’t invest on the “drip feed” basis agreed in 2017; ... (4 pages)View decision -
Decision Reference DRN-5278279
18 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5278279 The complaint Miss H complains that Vanquis Bank Limited irresponsibly lent to her. What happened Miss H was approved for a Vanquis credit card in September 2022 with a £1,200 credit limit. The credit limit was increased to £2,000 in August 2023. Miss H says Vanquis lent to ... (4 pages)View decision -
Decision Reference DRN-5073449
18 Feb 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5073449 The complaint Mr T has complained about a transfer of his personal pension with The Royal London Mutual Insurance Society (Royal London) to a small self-administered scheme (SSAS) in October 2016. Mr T’s SSAS was subsequently used to invest in The Resort Group (TRG) in a hot... (14 pages)View decision -
Decision Reference DRN-5289724
18 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5289724 The complaint Mr T complains about the service received from Barclays Bank UK PLC (“Barclays”) when trying to open an account with it. In particular, he is unhappy with Barclays “Know Your Customer” (KYC) requirements when opening an account and its security processes. Mr T ... (5 pages)View decision -
Decision Reference DRN-5307403
18 Feb 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5307403 The complaint Mr W, director of A, complains on its behalf that HSBC UK Bank Plc (“HSBC”) won’t refund the money it lost to a scam. What happened A invested £14,000 in a company called Buy2let/Raedex Consortium Ltd – “R” in 2020. Mr W, who I’ll also be referring to within ... (7 pages)View decision -
Decision Reference DRN-5298794
18 Feb 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5298794 Complaint Miss M complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into conditional sale agreement with her. She’s said that the proper checks weren’t carried out which led to her being provided with finance that was unaffordable and this caused... (5 pages)View decision -
Decision Reference DRN-5110421
18 Feb 2025 Interactive Investor Services Limited Not upheldInvestmentsDRN-5110421 The complaint Mr M complains that Interactive Investor Services Limited should have credited his account with an additional 70 shares following a corporate action. He would like Interactive Investor to put this right, provide him with a written apology and pay him compensati... (3 pages)View decision
