We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-5323272
26 Feb 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-5323272 The complaint Mr G complains that Tesco Personal Finance Limited trading as Tesco Bank lent irresponsibly when it approved his credit card application. What happened Mr G applied for a Tesco Bank credit card in May 2023. Mr G’s application said he was employed with a monthl... (3 pages)View decision -
Decision Reference DRN-5286447
26 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5286447 The complaint Mr K, via a representative, complains that Barclays Bank UK PLC (“Barclays”) have failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again... (3 pages)View decision -
Decision Reference DRN-5242567
26 Feb 2025 Legal and General Assurance Society Limited Not upheldInsuranceDRN-5242567 The complaint The representative of Mr H’s estate (Mr K) has complained about the decision by Legal and General Assurance Society Limited (‘L&G’) to turn down a life insurance claim and avoid the policy. What happened The late Mr H took out a life insurance policy with ... (3 pages)View decision -
Decision Reference DRN-5318538
26 Feb 2025 Zopa Bank Limited Not upheldBanking and PaymentsDRN-5318538 The complaint Mr C complains that Zopa Bank Limited lent irresponsibly when it approved his credit card application. What happened Mr C applied for a credit card in July 2022. In his application, Mr C said he was employed with an income of £20,000 and living with his parent... (2 pages)View decision -
Decision Reference DRN-5033383
26 Feb 2025 Close Brothers Limited Not upheldConsumer CreditDRN-5033383 Complaint Mr S has complained about the quality of a car that Close Brothers Limited (trading as “Close Brothers” Motor Finance) supplied to him through a conditional sale agreement. Background In November 2022, Close Brothers provided Mr S with finance for a used car. The ... (6 pages)View decision -
Decision Reference DRN-5356259
26 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5356259 The complaint Mrs T complains that Revolut Ltd (‘Revolut’) won’t refund the money that she lost to an investment scam. She’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mrs T throughout this decision. What happened The background to this ... (13 pages)View decision -
Decision Reference DRN-5331856
26 Feb 2025 Madison CF UK Limited Not upheldConsumer CreditDRN-5331856 The complaint Mr L complains that Madison CF UK Limited trading as 118 118 Money lent irresponsibly when it approved his loan application. What happened Mr L applied for a loan of £2,000 with 118 118 Money in September 2018. In his application, Mr L said he was earning £3,1... (2 pages)View decision -
Decision Reference DRN-5158679
26 Feb 2025 Tesla Financial Services Limited Not upheldConsumer CreditDRN-5158679 Complaint Mr A has complained about the quality of a car that Tesla Financial Services Limited (“Tesla Financial”) supplied to him through a conditional sale agreement. Background In September 2022, Tesla Financial provided Mr A with finance for a brand-new car. The cash pr... (4 pages)View decision -
Decision Reference DRN-4960224
26 Feb 2025 Barclays Bank UK PLC Not upheldMortgagesDRN-4960224 The complaint Mrs C complains that Barclays Bank UK PLC has not offered her a new interest rate on her mortgage, meaning she’s been over-charged interest as a result. The complaint has been brought by her husband Mr C acting on her behalf. What happened Mrs C has had a mortg... (3 pages)View decision -
Decision Reference DRN-5195743
26 Feb 2025 American International Group UK Limited Not upheldInsuranceDRN-5195743 The complaint Miss M complains that American International Group UK Limited (AIG) has turned down a curtailment claim she made on a travel insurance policy. What happened Miss M was abroad in December 2023 and was due to return to the UK in early January 2024. Unfortunately,... (3 pages)View decision
