We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366763 results
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Decision Reference DRN-5181788
20 Dec 2024 First Response Finance Ltd UpheldConsumer CreditDRN-5181788 The complaint Mr W complains First Response Finance Ltd (First Response) irresponsibly entered into a hire purchase agreement with him because it didn’t carry out reasonable and proportionate checks to ensure the agreement was affordable for him. What happened Mr W took out ... (6 pages)View decision -
Decision Reference DRN-4421780
20 Dec 2024 Tesco Personal Finance Limited Not upheldConsumer CreditDRN-4421780 The complaint Mr S complains that Tesco Personal Finance Limited, trading as Tesco Bank, rejected his claim under section 75 of the Consumer Credit Act 1974 in relation to the alleged mis-sale of a fractional timeshare. What happened In June 2013 Mr S purchased holiday club ... (2 pages)View decision -
Decision Reference DRN-5012489
20 Dec 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5012489 The complaint Mrs M complains about Santander UK Plc. She says that Santander should refund her for a plane ticket scam she fell victim to. What happened Mrs M and her husband wanted to purchase flights and did so though an online travel agent. However, when they turned up... (3 pages)View decision -
Decision Reference DRN-5178603
20 Dec 2024 Capital Professional Limited UpheldPensions and AnnuitiesDRN-5178603 The complaint Mr J complained about the service Capital Professional Limited trading as Ascot Lloyd (Ascot) provided to him relating to the transfer of his Personal Pension from one provider (Scheme A) to another (Scheme B) for the purchase of an annuity. He believes Ascot c... (8 pages)View decision -
Decision Reference DRN-5221710
20 Dec 2024 Astrenska Insurance Limited UpheldInsuranceDRN-5221710 The complaint Mr G complains about Astrenska Insurance Limited’s (“Astrenska”) decision to decline his claim under his home excess protection insurance policy. What happened Mr G says he took out a home insurance policy through a comparison site and was offered a free polic... (4 pages)View decision -
Decision Reference DRN-4908747
20 Dec 2024 Startline Motor Finance Limited UpheldConsumer CreditDRN-4908747 The complaint Mr W complains about a car acquired through a Hire Purchase agreement with STARTLINE MOTOR FINANCE LIMITED (‘Startline’). Mr W complained about faults that had been found during diagnostic tests. The full extent of these faults wasn’t immediately uncovered and ... (4 pages)View decision -
Decision Reference DRN-5163624
20 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5163624 The complaint Mr S has complained, via a representative, that Nationwide Building Society (“Nationwide”) placed restrictions on his Nationwide accounts. What happened Nationwide carried out a review of Mr S’s accounts, and as a result placed restrictions on Mr S’s accounts i... (2 pages)View decision -
Decision Reference DRN-5212335
20 Dec 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5212335 The complaint Mrs M complains about the quality of a car supplied by Oodle Financial Services Limited trading as Oodle Car Finance (“Oodle”). What happened Mrs M has been represented in bringing this complaint by Mr M, but as the agreement is solely in her name, I will for s... (4 pages)View decision -
Decision Reference DRN-5030675
20 Dec 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5030675 The complaint Mr K and X complain that Liverpool Victoria Insurance Company Limited (LV) has caused delays with the handling of their subsidence claim on their property and failed to provide an adequate scope of works to repair the damage caused. What happened The facts of t... (4 pages)View decision -
Decision Reference DRN-4835412
20 Dec 2024 MotoNovo Finance Limited UpheldConsumer CreditDRN-4835412 The complaint Mr L complains about a van acquired through a Hire Purchase agreement with MotoNovo Finance Limited (‘Motonovo’). The van experienced engine failure and Mr L says this is a known issue for this manufacturer, but he’s being expected to pay for an inspection to e... (4 pages)View decision
