We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366700 results
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Decision Reference DRN-5175813
20 Dec 2024 Inter Partner Assistance SA Not upheldInsuranceDRN-5175813 The complaint Mr R complains about the service he received from Inter Partner Assistance SA (IPA) after he made a claim under his home insurance policy following an escape of water. What happened Mr R holds a home insurance policy, which includes home emergency cover. The h... (5 pages)View decision -
Decision Reference DRN-5219733
20 Dec 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5219733 The complaint Ms P complains that HSBC UK Bank Plc has unfairly applied a CIFAS marker against her name following a S.75 claim. HSBC says it has removed the marker and offered £500 compensation to Ms P. But Ms P would like HSBC to pay her more compensation (minimum £5,000) f... (2 pages)View decision -
Decision Reference DRN-5128289
20 Dec 2024 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-5128289 The complaint Mr T complains that St. James's Place Wealth Management Plc (SJP) are responsible for a reduction in the value of his pension fund, due to the charges they’ve applied and their fund performance. He also complained they didn’t make him aware they only inves... (4 pages)View decision -
Decision Reference DRN-5222110
20 Dec 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5222110 The complaint Mr B complains that J.P. Morgan Europe Limited trading as Chase – as the recipient bank, didn’t do enough to prevent his loss. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some ... (5 pages)View decision -
Decision Reference DRN-5225633
20 Dec 2024 Carfinance247 Limited UpheldConsumer CreditDRN-5225633 The complaint Mr E complains Carfinance247 Limited (CF247) led him to believe he’d been approved for car finance via a Personal Contract Purchase (PCP) prior to the application being declined. Mr E’s also unhappy CF247 completed hard credit searches with multiple lenders wit... (5 pages)View decision -
Decision Reference DRN-5188652
20 Dec 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5188652 The complaint Miss D complains that Vanquis Bank Limited lent irresponsibly when it approved her credit card application. What happened Miss D applied for a credit card with Vanquis in June 2018. In Miss D’s application she said she was employed with an income of £17,000 a ... (3 pages)View decision -
Decision Reference DRN-5225651
20 Dec 2024 DAS Legal Expenses Insurance Company Limited Not upheldInsuranceDRN-5225651 The complaint Mr C’s complaint is about DAS Legal Expenses Insurance Company Limited’s rejection of a claim under the legal expenses section of his home insurance policy. What happened In January 2024, Mr C contacted DAS to make a claim for cover for his legal expenses in a ... (6 pages)View decision -
Decision Reference DRN-5184344
20 Dec 2024 RCI Financial Services Limited Not upheldConsumer CreditDRN-5184344 The complaint Mr F complains that RCI Financial Services Limited trading as Nissan Financial Services (“RCI”) has failed to provide him with sufficient assistance after a car supplied to him via a hire purchase agreement was damaged in two separate road traffic accidents. Wh... (3 pages)View decision -
Decision Reference DRN-4704877
20 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4704877 The complaint Mr M complains Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr M is being represented by a third party. To keep things simple, I will refer to Mr M throughout my decision. What happened The background of this compl... (3 pages)View decision -
Decision Reference DRN-5072878
20 Dec 2024 British Gas Insurance Limited Not upheldInsuranceDRN-5072878 The complaint Mr S is unhappy that British Gas Insurance Limited (“BG”) didn’t clear or repair his toilet drain after he claimed under his HomeCare insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve summarised what I think... (3 pages)View decision
