We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370902 results
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Decision Reference DRN-5313615
25 Feb 2025 Topaz Finance Limited Not upheldMortgagesDRN-5313615 The complaint Mr M complains about the way Topaz Finance Limited trading as Hyalite Mortgages has reported his buy-to-let mortgage to credit reference agencies. What happened In December 2023 Mr M called Topaz to tell it he was selling his buy-to-let property and had given ... (3 pages)View decision -
Decision Reference DRN-4844573
25 Feb 2025 Advantage Finance Ltd UpheldConsumer CreditDRN-4844573 The complaint Mr N complains about a car supplied to him using a hire purchase agreement taken out with Advantage Finance Ltd (“Advantage”). What happened In June 2023, Mr N acquired a used car using a hire purchase agreement with Advantage. The car was around six years old... (5 pages)View decision -
Decision Reference DRN-4869133
25 Feb 2025 Lendable Ltd Not upheldConsumer CreditDRN-4869133 The complaint Miss K complains about the quality of a used car she acquired through a hire purchase agreement with Lendable Ltd (‘Lendable’). Miss K says that the car was of poor quality, and it had problems as soon as she took ownership of it. She would like compensation fo... (3 pages)View decision -
Decision Reference DRN-5352383
25 Feb 2025 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-5352383 The complaint Mr M has complained about a transfer of his Scottish Widows Limited personal pension to an occupational pension scheme in July 2014. Mr M subsequently used some of the funds from his occupational scheme to pay HMRC demands and some other costs. At that time tho... (11 pages)View decision -
Decision Reference DRN-5302464
25 Feb 2025 Starling Bank Limited UpheldBanking and PaymentsDRN-5302464 The complaint Mr H, who is represented by Miss M, complains that Starling Bank Limited failed to properly pursue his chargeback request. What happened Mr H bought a VIP ticket for a concert from the merchant at a cost of £1,993.95. When he got to the venue he was refused ent... (2 pages)View decision -
Decision Reference DRN-5353632
25 Feb 2025 Blue Motor Finance Ltd UpheldConsumer CreditDRN-5353632 The complaint Miss I complains about the satisfactory quality of a car supplied to her using a hire purchase agreement with Blue Motor Finance Ltd (“BMFL”). What happened In October 2023, Miss I acquired a used car using a hire purchase agreement with BMFL. The sales invoic... (8 pages)View decision -
Decision Reference DRN-5262863
25 Feb 2025 PayPal UK Ltd Not upheldBanking and PaymentsDRN-5262863 The complaint Mr Y complains PayPal UK Ltd didn’t refund him for items he didn’t receive then permanently limited his account. What happened Mr Y ordered some items from a retailer and received an empty box. Mr Y raised a buyer protection claim with PayPal, but it refused ... (3 pages)View decision -
Decision Reference DRN-5288943
25 Feb 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5288943 The complaint Mr B complains that Nationwide Building Society did not make it clear that an account switch offer had been withdrawn. What happened In May 2024 Nationwide launched a current account online switch offer. The offer was advertised on the current accounts page on... (3 pages)View decision -
Decision Reference DRN-5353574
25 Feb 2025 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5353574 The complaint Mr U complains that Liverpool Victoria Insurance company trading as LV have declined his claim and cancelled his policy due to undeclared modifications on the vehicle. What happened Mr U’s car was deemed a total loss following him driving it into flood water, ... (3 pages)View decision -
Decision Reference DRN-5353565
25 Feb 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5353565 The complaint Mr R complains that Moneybarn No. 1 Limited (“Moneybarn”) supplied him with a car that wasn’t of satisfactory quality at the point of supply. What happened In July 2023, Mr R acquired a used car using a conditional sale agreement with Moneybarn. The purchase p... (6 pages)View decision
