We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366350 results
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Decision Reference DRN-5215798
17 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5215798 The complaint Mr Y complains that Bank of Scotland plc trading as Halifax lent irresponsibly when it approved his credit card application with a limit of £13,000. What happened The background to this complaint and my initial conclusions were set out in a provisional decisio... (4 pages)View decision -
Decision Reference DRN-5190922
17 Dec 2024 Pinnacle Insurance Plc UpheldInsuranceDRN-5190922 The complaint Miss C’s complaint is about a claim she made on her Pinnacle Insurance Plc (‘Pinnacle’) pet insurance policy, which Pinnacle declined. Miss C says that Pinnacle treated her unfairly. What happened Miss C took out pet insurance with Pinnacle which started to run... (3 pages)View decision -
Decision Reference DRN-5154720
17 Dec 2024 HDI Global Specialty SE UpheldInsuranceDRN-5154720 The complaint Mr A and Mrs A have complained that HDI Global Specialty SE (HDI) unfairly declined a claim under a home insurance policy. References to HDI include companies acting on its behalf. What happened Mr A and Mrs A contacted HDI to make a claim for storm damage to... (3 pages)View decision -
Decision Reference DRN-5148159
17 Dec 2024 esure Insurance Limited Not upheldInsuranceDRN-5148159 The complaint Miss S complains about how esure Insurance Limited trading as Sheilas’ Wheels (“esure”) dealt with her following a collision with a third-party vehicle. What happened Miss S had a motor insurance policy with esure covering her car on a third-party fire & th... (2 pages)View decision -
Decision Reference DRN-5208648
17 Dec 2024 U K Insurance Limited Not upheldInsuranceDRN-5208648 The complaint Mr and Mrs D are unhappy that U K Insurance Limited (UKI) has declined their travel insurance claim. What happened Mr and Mrs D have an annual travel insurance policy alongside their bank current account. The policy is underwritten by UKI. In September 2023, th... (3 pages)View decision -
Decision Reference DRN-5204183
17 Dec 2024 Healthcare Finance Limited UpheldConsumer CreditDRN-5204183 The complaint Mr M complains about how Healthcare Finance Limited (‘HFL’) responded to a claim he made to it in respect of dental treatment he paid for using the fixed sum loan it provided. What happened While I might not comment on everything (only what I consider key) this... (6 pages)View decision -
Decision Reference DRN-5216907
17 Dec 2024 Great Lakes Insurance UK Limited UpheldInsuranceDRN-5216907 The complaint Mrs W and the estate of Mr W are unhappy with the way Great Lakes Insurance UK Limited handled claims made under a travel insurance policy. All reference to Great Lakes includes its agents. What happened Whilst abroad in 2023, Mr W fell and injured himself. S... (4 pages)View decision -
Decision Reference DRN-4919928
17 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4919928 The complaint Mrs C complains that Revolut Ltd won’t refund several payments she says she made and lost to a scam. Mrs C is represented by C and all references to Mrs C include comments made by C. What happened The details of this complaint are well known to both parties, so... (4 pages)View decision -
Decision Reference DRN-4923043
17 Dec 2024 Scottish Widows Limited UpheldInvestmentsDRN-4923043 The complaint Miss A complains about Scottish Widows Limited trading as Clerical Medical. She’s unhappy that they haven’t paid her the proceeds of two endowment policies which matured. What happened Miss A held two endowment policies with SW which matured in 2012. She contac... (3 pages)View decision -
Decision Reference DRN-5128936
17 Dec 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-5128936 The complaint Mr H complains about the service he received from TSB Bank plc after his debit card was stolen whilst he was on holiday abroad. What happened Mr H explained he was on holiday in Europe on 14 July 2024 when he was sadly robbed of his wallet containing approxima... (3 pages)View decision
