We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN-4722424
11 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4722424 Complaint Ms C is unhappy that Revolut Ltd didn’t reimburse her after she told it she’d fallen victim to a scam. Background In May 2023, Ms C fell victim to an investment scam. She’d come across an advert on social media aimed specifically at retirees. The advert was from a ... (8 pages)View decision -
Decision Reference DRN-4853192
11 Dec 2024 eToro (UK) Ltd Not upheldInvestmentsDRN-4853192 The complaint Mr D complains about the way eToro (UK) Ltd executed one of his trades. He said the order was executed at a higher price than was available and this caused him a financial loss. What happened In August 2023 Mr D placed an order to buy shares in a company called... (4 pages)View decision -
Decision Reference DRN-5133037
11 Dec 2024 Startline Motor Finance Limited Not upheldConsumer CreditDRN-5133037 The complaint Mr S complains that STARTLINE MOTOR FINANCE LIMITED (Startline) asked him to show where funds came from before they would accept a lump some to settle his account. Mr S has been represented by Miss G in this complaint but as he is the account holder I will refe... (2 pages)View decision -
Decision Reference DRN-5204695
11 Dec 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5204695 The complaint Mr G complains that National Westminster Bank Plc (NatWest) unfairly blocked his account, leaving him without access to funds. Mr G is also unhappy with the service NatWest provided him. He says NatWest were rude to him and he couldn’t visit his branch due to ... (8 pages)View decision -
Decision Reference DRN-5203641
11 Dec 2024 PayPal UK Ltd Not upheldBanking and PaymentsDRN-5203641 The complaint Mr L complains PayPal UK Ltd blocked his account. What happened Mr L was asked to provide proof of identity and address to PayPal. Mr L did this and PayPal said it was permanently limiting, or blocking, his account. Mr L complained to PayPal, and it said it ... (2 pages)View decision -
Decision Reference DRN-5039671
11 Dec 2024 Aviva Life & Pensions UK Limited Not upheldInsuranceDRN-5039671 The complaint Ms M is unhappy that Aviva Life & Pensions UK Limited didn’t pay her claim in full. What happened Ms M has been successfully claiming on her income protection policy following a serious illness. The claim continued to be paid until the policy ended in Novem... (2 pages)View decision -
Decision Reference DRN-5199998
11 Dec 2024 IG Markets Limited Not upheldInvestmentsDRN-5199998 The complaint Mr C complains that IG Markets Limited is responsible for the financial losses he suffered operating his Contracts for Differences (CFD) trading account. He says that IG Markets Limited failed in its duty of care to him, given his vulnerabilities and incorrectl... (9 pages)View decision -
Decision Reference DRN-5202985
11 Dec 2024 Phoenix Life Limited Not upheldPensions and AnnuitiesDRN-5202985 The complaint Mr M has complained about the transfer of his The Phoenix Life trading as Standard Life personal pension to a small self-administered scheme (“SSAS”) in June 2014. Mr M’s SSAS was subsequently used to invest in a commercial overseas property investment called T... (8 pages)View decision -
Decision Reference DRN-5204598
11 Dec 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-5204598 The complaint Ms D complains Brent Shrine Credit Union Limited trading as My Community Bank (MCB) approved her with three unaffordable loans. Ms D has also complained about MCB’s support when she made it aware of financial difficulties. What happened Ms D was provided with t... (6 pages)View decision -
Decision Reference DRN-5167473
11 Dec 2024 Bank of Scotland Plc Not upheldMortgagesDRN-5167473 The complaint Mr W’s complaint is about a mortgage with Bank of Scotland plc trading as Halifax. Mr W says that Halifax won’t offer him a new mortgage interest rate product, or give him consent to let (CTL). To settle the complaint, Mr W would like Halifax to offer him a ne... (4 pages)View decision
