We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
-
Decision Reference DRN-4919870
3 Dec 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4919870 The complaint Miss H complains about the way in which Tesco Personal Finance PLC trading as Tesco Bank handled her disputed transaction claim. What happened Miss H engaged a drainage company to carry out work at her property and paid using her Tesco credit card. The total co... (3 pages)View decision -
Decision Reference DRN-5181852
3 Dec 2024 Covea Insurance plc Not upheldInsuranceDRN-5181852 The complaint Ms M is complaining Covea Insurance plc has declined a claim she made on her commercial property insurance policy. Ms M has largely been represented by another individual in the handling of this complaint. But for ease of reference I shall refer to anything sai... (3 pages)View decision -
Decision Reference DRN-5146314
3 Dec 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5146314 The complaint Mr T complains, on behalf of a Limited company (‘T’), about how Aviva Insurance Limited responded to a commercial property insurance claim. T used a broker to make his claim and initial complaint. The broker communicated with Aviva, on T’s behalf. Any reference... (4 pages)View decision -
Decision Reference DRN-5150451
3 Dec 2024 MBNA Limited Not upheldInsuranceDRN-5150451 The complaint Ms B complains that MBNA Limited completed a home insurance application and took a premium from her bank account without her consent. What happened In December 2023, Ms B received home insurance renewal documents from MBNA. She was surprised as she had home ins... (2 pages)View decision -
Decision Reference DRN-5186934
3 Dec 2024 British Gas Insurance Limited Not upheldInsuranceDRN-5186934 The complaint Mrs O has complained about the service she received from British Gas Insurance Limited (BG) when she had a problem with her boiler and being charged for a procedure she believes was unnecessary. I previously issued a provisional decision in this case. I receiv... (5 pages)View decision -
Decision Reference DRN-5173993
3 Dec 2024 Wakam UpheldInsuranceDRN-5173993 The complaint Mr E and Miss M complain that when their home was burgled and they made a claim on their household buildings and contents policy Wakam declined the claim and voided their policy from inception. What happened Mr E and Miss M had household buildings and contents ... (5 pages)View decision -
Decision Reference DRN-5137450
3 Dec 2024 Atlanta Insurance Intermediaries Limited Not upheldInsuranceDRN-5137450 The complaint Miss W complains about the fees that her broker Atlanta Insurance Intermediaries Limited applied when it made changes to her motor insurance policy. Miss W is represented in this matter by Mr W, a named driver on her policy. What happened Miss W changed the ca... (2 pages)View decision -
Decision Reference DRN-4996579
3 Dec 2024 BUPA Insurance Limited UpheldInsuranceDRN-4996579 The complaint Mr S has complained that he found it challenging to communicate with BUPA Insurance Limited (‘BUPA’) and didn’t receive clear information in response to a simple query which BUPA took too long to answer. What happened Mr S has a group private medical insurance ... (3 pages)View decision -
Decision Reference DRN-5184598
3 Dec 2024 U K Insurance Limited UpheldInsuranceDRN-5184598 The complaint Mr S has complained that U K Insurance Limited provided a poor service when Mr S made a claim for repairs under his car insurance policy. What happened Mr S’s car was damaged by a third party and he made a claim for repairs to his insurer, UKI. His car was drivea... (4 pages)View decision -
Decision Reference DRN-4978281
3 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4978281 The complaint Mrs M complains that Revolut Ltd has declined to reimburse payments she made as part of a scam. What happened While Mrs M has a representative in bringing this complaint – for simplicity I’ll refer to Mrs M in relation to comments made by her and on her behalf.... (3 pages)View decision
