We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-5098917
3 Dec 2024 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-5098917 The complaint Mrs S has complained about the advice she was given by St. James's Place Wealth Management Plc regarding benefits she’d been awarded through a Pension Sharing Order (PSO). Mrs S considers the advice was unsuitable for her objectives. What happened Mrs S’ c... (5 pages)View decision -
Decision Reference DRN-5150132
3 Dec 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5150132 The complaint Mr G complains Monzo Bank Ltd didn’t assist him when he requested financial support. What happened Mr G complains about the lack of support provided by Monzo. He explained he asked Monzo to agree a payment plan to pay back his Flex balance, which is a credit f... (4 pages)View decision -
Decision Reference DRN-4924713
3 Dec 2024 HSB Engineering Insurance Limited Not upheldInsuranceDRN-4924713 The complaint J, a limited company, has complained about HSB Engineering Insurance Limited. J approached HSB to provide a structural warranty for a building development, but HSB refused to provide cover. What happened J is a developer of properties. It seeks warranties for ... (2 pages)View decision -
Decision Reference DRN-5151423
3 Dec 2024 Helvetia Global Solutions Ltd UpheldInsuranceDRN-5151423 The complaint Miss D complains about Helvetia Global Solutions Limited’s handling of a claim on her boiler insurance. Miss D’s policy was sold and is administered by a third party company on Helvetia’s behalf and all Miss D’s correspondence has been with this company. Howeve... (4 pages)View decision -
Decision Reference DRN-4809711
3 Dec 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4809711 The complaint Mrs C complains that Santander UK Plc didn’t do enough to protect her when she made a payment to a property investment opportunity she now considers was a scam. What happened Mrs C made a £10,000 payment from her Santander account towards a property development... (2 pages)View decision -
Decision Reference DRN-4811095
3 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4811095 The complaint Mr and Mrs C complain that HSBC UK Bank Plc trading as first direct didn’t do enough to protect them when they made two payments to a property investment opportunity they now consider was a scam. What happened Mr and Mrs C made two £10,000 payments online from ... (2 pages)View decision -
Decision Reference DRN-4723244
3 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4723244 The complaint Miss R complains that Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll summarise what happened an... (7 pages)View decision -
Decision Reference DRN-5130809
3 Dec 2024 Startline Motor Finance Limited Not upheldConsumer CreditDRN-5130809 The complaint Mr R is unhappy that a car supplied to him under a hire purchase agreement with Startline Motor Finance Limited (Startline) was of an unsatisfactory quality. What happened In February 2022 Mr R was supplied with a used car through a hire purchase agreement with... (4 pages)View decision -
Decision Reference DRN-5139097
3 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5139097 The complaint Mr M has complained about the way Barclays Bank UK PLC handled a case of alleged identity theft. What happened In November 2023, two applications were made for a Barclaycard credit card in Mr M’s name. One application was approved, and the other was turned down... (3 pages)View decision -
Decision Reference DRN-5015425
3 Dec 2024 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-5015425 The complaint Mr M complains that his Self-Invested Personal Pension (SIPP) suffered poor performance over a span of a number of years. He attributes this to advice given from 2009 onwards including advice given when Mr M was a customer of Pi Financial Ltd after his adviser ... (8 pages)View decision
