We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN-5197832
9 Dec 2024 Fleet Mortgages Ltd Not upheldMortgagesDRN-5197832 The complaint Ms K’s complaint is about a commercial buy-to-let (BTL) mortgage she holds with Fleet Mortgages Ltd. Ms K is unhappy about the contact she’s received from Fleet about payment of mortgage arrears. Ms K says she considers Fleet’s actions to be harassment. Ms K al... (4 pages)View decision -
Decision Reference DRN-5152806
9 Dec 2024 Arthur J. Gallagher Insurance Brokers Limited UpheldInsuranceDRN-5152806 The complaint Mr F is unhappy with information Arthur J. Gallagher Insurance Brokers Limited trading as Discount Insurance (AJGIB) gave him about his landlord insurance policy. What happened Mr F owns a building which contains four flats. He lives in one and rents the other... (2 pages)View decision -
Decision Reference DRN-4950509
9 Dec 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-4950509 The complaint Miss U complains that Healthcare Finance Limited won’t refund her the money she paid for services around, and the supply of, dental aligners. What happened In August 2023 Miss U used finance provided by Healthcare Finance Limited (HFL for short) ... (3 pages)View decision -
Decision Reference DRN-4753178
9 Dec 2024 Black Horse Limited Not upheldConsumer CreditDRN-4753178 Complaint Mrs N has complained about the quality of a car that Black Horse Limited (trading as Land Rover Financial Services (“LRFS”)) supplied to her through a hire-purchase agreement. Background In June 2022, LRFS provided Mrs N with finance for a used car. The car was ar... (5 pages)View decision -
Decision Reference DRN-5197689
9 Dec 2024 Zurich Insurance PLC UpheldInsuranceDRN-5197689 The complaint Mr C complains on behalf of his business, J, about how Zurich Insurance PLC damaged his van after he made a claim on his commercial vehicle insurance. Reference to Zurich includes its agents. What happened Mr C holds a commercial vehicle insurance policy with Z... (3 pages)View decision -
Decision Reference DRN-4760534
9 Dec 2024 247 Money Group Limited Not upheldConsumer CreditDRN-4760534 The complaint Mr S complains that 247 Money Group Limited trading as 247 Money “247 Money” provided him with an inaccurate early settlement quotation in relation to an agreement he took out with them. What happened In August 2022, Mr S acquired a used car using a hire purch... (3 pages)View decision -
Decision Reference DRN-5008037
9 Dec 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-5008037 The complaint Miss P complains that Healthcare Finance Limited won’t refund her the money she paid for services including dental aligners. What happened In July 2023 Miss P used finance provided by Healthcare Finance Limited (HFL for short) to pay for the p... (3 pages)View decision -
Decision Reference DRN-5122932
9 Dec 2024 Vanquis Bank Limited Not upheldConsumer CreditDRN-5122932 The complaint Miss P complains that Vanquis Bank Limited (Vanquis) marked her credit file. What happened Miss P took out a loan for £2,500 from Vanquis in October 2017. Payments were £111.06 per month, over 36 months. In December 2019, she entered a debt management plan (DMP... (2 pages)View decision -
Decision Reference DRN-5052530
9 Dec 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-5052530 The complaint Mr E complains that Healthcare Finance Limited won’t refund him his money for services around and the supply of dental aligners. What happened In March 2022 Mr E used finance provided by Healthcare Finance Limited (HFL for short) to pay for the ... (3 pages)View decision -
Decision Reference DRN-5197541
9 Dec 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5197541 The complaint Mrs D complains about how Aviva Insurance Limited handled a claim she made on her buildings insurance policy. Reference to Aviva includes its agents. What happened Mrs D holds a buildings insurance policy with Aviva. When her property was damaged by an escape o... (4 pages)View decision
