We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN-5554200
26 Jun 2025 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5554200 The complaint Miss P complains about the limited options J.P. Morgan Europe Limited trading as Chase provided her when asking for information about her income. What happened Miss P was an existing customer of Chase. In September 2024 it contacted her to gather some further i... (3 pages)View decision -
Decision Reference DRN-5574329
26 Jun 2025 Oodle Financial Services Limited UpheldConsumer CreditDRN-5574329 The complaint Miss M complains that a car supplied to her under a hire purchase agreement with Oodle Financial Services Limited (OFS) is of unsatisfactory quality. What happened The circumstances surrounding this complaint and my initial findings were set out in my provision... (8 pages)View decision -
Decision Reference DRN-5197668
26 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5197668 The complaint Miss A complains that Barclays Bank UK PLC (Barclays) didn’t do enough to protect her from the financial harm caused by an investment scam. Miss A has been represented by a claims management company throughout her complaint. I have referred to them as Miss A’s... (4 pages)View decision -
Decision Reference DRN-5644971
26 Jun 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5644971 The complaint Mr M is unhappy that Lloyds Bank PLC won’t reimburse money he lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In summary, Mr M has explained that in November 2023 he made payments... (4 pages)View decision -
Decision Reference DRN-5649807
26 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5649807 The complaint A partnership which I’ll call ‘X’ complains that Revolut Ltd didn’t do enough to prevent the loss it suffered when it sent a payment to one of the Electronic Money Institution’s (EMI) customer accounts because of an alleged scam. The complaint is brought on X’... (6 pages)View decision -
Decision Reference DRN-5192149
26 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5192149 The complaint Mr B complains that Revolut Limited (“Revolut”) won’t refund the money he says he lost to a cryptocurrency investment scam. What happened Mr B has said he lost £45,843.30 to a cryptocurrency investment scam. He made 141 separate card payments from his Revolut a... (3 pages)View decision -
Decision Reference DRN-5070267
26 Jun 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5070267 The complaint Mrs A complains Bank of Scotland plc trading as Halifax won’t refund the money she says she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. In summary, Mrs A says she fell victi... (3 pages)View decision -
Decision Reference DRN-5648589
26 Jun 2025 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5648589 The complaint Ms W has a self-invested personal pension (SIPP) with London & Colonial Services Limited (“L&C”) now Pathlines Pensions UK Limited. Ms W says L&C mismanaged her SIPP and as a result it allowed investments to be made that were not appropriate invest... (35 pages)View decision -
Decision Reference DRN-4995094
26 Jun 2025 J.P. Morgan SE Not upheldInvestmentsDRN-4995094 The complaint Mr G complains that J.P Morgan SE (JPM): Downplayed the true risk of the OTC Price Return Swap on JPM’s 95% Strike Fortnightly Put Writing Excess Return ER EU Index. Didn’t explain the way the product worked properly, in particular didn’t make him aware of ... (12 pages)View decision -
Decision Reference DRN-5258991
26 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5258991 The complaint Mr L complains Wise Payments Limited (“Wise”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr L says he lost £5,545.59 as a result of an investment scam. When reporting the scam to Wise in April 2024 Mr L said he completed an on... (3 pages)View decision
