We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN-5197215
9 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5197215 The complaint Mr K complains Barclays Bank UK PLC twice failed to undertake a transfer from his euro currency account causing him distress, inconvenience and financial loss. What happened On Friday 21 June 2024, Mr K visited a branch of Barclays to arrange a transfer from hi... (3 pages)View decision -
Decision Reference DRN-5197282
9 Dec 2024 HSBC UK Bank Plc UpheldMortgagesDRN-5197282 The complaint Mr and Mrs W complain that HSBC UK Bank Plc trading as first direct did not give them enough information about the terms of a new interest rate product they’d agreed. They say they missed out on the chance to agree a lower interest rate as a result. What happen... (4 pages)View decision -
Decision Reference DRN-5166149
9 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5166149 The complaint This complaint is about a current account Mr B holds with Nationwide Building Society (NBS). In essence, the complaint is that on two occasions during a recent overseas trip, Mr B’s debit card was blocked for security reasons when he attempted to carry out a tr... (2 pages)View decision -
Decision Reference DRN-5151794
9 Dec 2024 Fairscore Ltd Not upheldConsumer CreditDRN-5151794 The complaint Mr P complains that Fairscore Ltd trading as Updraft irresponsibly lent to him. What happened Mr P was approved for a £6,000 Updraft loan in October 2022 for the purposes of debt consolidation. Mr P says that this was irresponsibly lent to him. Mr P made a comp... (3 pages)View decision -
Decision Reference DRN-5085281
9 Dec 2024 DAS Legal Expenses Insurance Company Limited Not upheldInsuranceDRN-5085281 The complaint The estate of Mr L complains that DAS Legal Expenses Insurance Company Limited would not cover a legal expenses insurance claim. Ms C represents the estate of Mr L. What happened Ms C wanted to make a claim for clinical negligence relating to treatment Mr L had... (2 pages)View decision -
Decision Reference DRN-5195234
9 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5195234 The complaint Mr M has complained that he hasn’t received the Avios points from Barclays Bank UK PLC, trading as Barclaycard, for which he feels he’s qualified. What happened A scheme was running over October and November 2022, whereby a customer could: “Collect a guaranteed... (2 pages)View decision -
Decision Reference DRN-5170964
9 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5170964 The complaint Mr B complains Nationwide Building Society unfairly closed his credit card account. He wants his account reopened and compensation. What happened Mr B applied for a credit card with Nationwide in May 2024. Nationwide at first accepted the application and opened... (2 pages)View decision -
Decision Reference DRN-5191116
9 Dec 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5191116 The complaint Mr A complains about the way Moneybarn No. 1 Limited (Moneybarn) responded to his request to move his payment date. What happened I issued my provisional decision on this complaint last month. An extract from that provisional decision is set out below. In Decem... (3 pages)View decision -
Decision Reference DRN-5195337
9 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5195337 The complaint Miss C has complained that she lost her Avios points when Barclays Bank UK PLC, trading as Barclaycard, closed her credit card account. What happened Miss C had a credit card account with Barclaycard, whereby she was able to accrue ‘Avios’ points, which are ess... (2 pages)View decision -
Decision Reference DRN-5137921
9 Dec 2024 Tesco Personal Finance PLC Not upheldConsumer CreditDRN-5137921 Complaint Mrs S has complained about a loan Tesco Personal Finance PLC (trading as “Tesco Bank”) provided to her. She says that Tesco Bank provided her with an unaffordable loan at a time when her credit history and income showed that she shouldn’t have been lent to. Backgr... (3 pages)View decision
