We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN-5145433
9 Dec 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5145433 Complaint Mr and Mrs B have complained about the overdraft charges NatWest Bank Plc (trading as “NatWest”) applied to their current account. Mr and Mrs B are being represented in their complaint by a Claims Management Company (“the representative”). The representative has ... (5 pages)View decision -
Decision Reference DRN-5173573
9 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5173573 Complaint Mr C complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In February 2014, Moneybar... (3 pages)View decision -
Decision Reference DRN-5090747
9 Dec 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5090747 Complaint Mr F has complained that Lloyds Bank PLC (“Lloyds”) continued to allow him to use his overdraft over an extended period and even when he was in financial difficulty. Background One of our investigators looked at Mr F’s complaint and thought that Lloyds should have... (4 pages)View decision -
Decision Reference DRN-5175717
9 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5175717 Complaint Miss V complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Background In November 2019, Moneybarn provided Miss V with finance for a used car. Th... (4 pages)View decision -
Decision Reference DRN-5197068
8 Dec 2024 IG Index Limited UpheldInvestmentsDRN-5197068 The complaint Mr M’s complaint, in essence, is that IG Index Limited gave him inaccurate information about his spread betting trades, which misled him and caused him loss. What happened The trades in question were daily fund bets on ‘undated’ natural gas. Mr M’s trades were ... (6 pages)View decision -
Decision Reference DRN-5138536
8 Dec 2024 Watford Insurance Company Europe Limited Not upheldInsuranceDRN-5138536 The complaint Mr V complains that Watford Insurance Company Europe Limited (“Watford Insurance”) has treated him unfairly in relation to a third-party claim made against his motor insurance policy. What happened Mr V lent his van to a friend in 2023. Sadly, around the same t... (3 pages)View decision -
Decision Reference DRN-4949506
8 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4949506 The complaint Miss E complains that the car she acquired from Moneybarn No 1 Limited (“Moneybarn”) was of unsatisfactory quality and she should be able to reject it. What happened Miss E entered into a conditional sale agreement with Moneybarn to acquire a used car in Februa... (3 pages)View decision -
Decision Reference DRN-5091088
7 Dec 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5091088 The complaint Mr J complains National Westminster Bank Plc (“NatWest”) closed his account without notice nor explanation despite providing information it had requested when reviewing his account activity. Mr J adds NatWest should’ve done more to notify him about the closure.... (3 pages)View decision -
Decision Reference DRN-4961912
6 Dec 2024 Lloyds Bank General Insurance Limited Not upheldInsuranceDRN-4961912 The complaint Miss P and Mr T complain that Lloyds Bank General Insurance Limited (“Lloyds”) hasn’t dealt fairly with a claim made under their home insurance policy. What happened Miss P and Mr T say their property was affected by extreme weather in November 2023. For severa... (2 pages)View decision -
Decision Reference DRN-5009014
6 Dec 2024 First Central Underwriting Limited Not upheldInsuranceDRN-5009014 The complaint Mrs J complains First Central Underwriting Limited unfairly refused to cover her husband as a driver on her motor insurance policy. FCUL’s been represented by an agent for the claim and complaint. For simplicity I’ve referred to the agent’s actions as being FC... (3 pages)View decision
