We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
-
Decision Reference DRN-5277147
18 Feb 2025 Carfinance247 Limited UpheldConsumer CreditDRN-5277147 The complaint Miss B has complained about the cost of a ‘peace of mind’ pack added to her finance agreement with Carfinance247 Limited (‘CF247’). What happened In April 2023, Miss B entered into a finance agreement with CF247 for a used car. Soon afterwards, she noticed she’... (2 pages)View decision -
Decision Reference DRN-5285211
18 Feb 2025 Evolution Insurance Company Limited Not upheldInsuranceDRN-5285211 The complaint Ms S has complained about the way Evolution Insurance Company Limited dealt with a claim under her home emergency insurance policy. References to Evolution in this decision include its agents. What happened Ms S took out a home emergency policy with Evolution... (2 pages)View decision -
Decision Reference DRN-5290590
18 Feb 2025 Vitality Corporate Services Limited Not upheldInsuranceDRN-5290590 The complaint Miss W is unhappy that Vitality Corporate Service Limited mis-sold her a private health insurance policy (‘the policy’). All reference to Vitality includes its representatives. What happened The details of this complaint are well known to both parties, so I w... (2 pages)View decision -
Decision Reference DRN-4937946
18 Feb 2025 Toyota Financial Services (UK) Plc UpheldConsumer CreditDRN-4937946 The complaint Mr H complains that Toyota Financial Services (UK) PLC (“TFS”) supplied a car that wasn’t as described. Mr H says he was led to believe the car would be supplied with an alarm and immobiliser and as this has turned out not to be the case, he’d like the alarm re... (3 pages)View decision -
Decision Reference DRN-5166472
18 Feb 2025 Equifax Limited Not upheldConsumer CreditDRN-5166472 The complaint Mr Y is complaining that EQUIFAX LIMITED (Equifax) is selling his personal data without his permission. What happened Mr Y was contacted by a company I’ll refer to as L for the purposes of this decision. He says that L confirmed to him that Equifax sold his inf... (3 pages)View decision -
Decision Reference DRN-4659094
18 Feb 2025 Bank of Scotland Plc Not upheldConsumer CreditDRN-4659094 The complaint Miss C complains that Bank of Scotland plc trading as Halifax won’t refund money she lost when she fell victim to an investment scam. She’s also unhappy that the bank is holding her liable for a loan that she didn’t apply for, as well as a money transfer from h... (4 pages)View decision -
Decision Reference DRN-5223967
18 Feb 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-5223967 The complaint Mr P is unhappy with how Tesco Personal Finance Limited handled his savings account when his fixed term was coming to an end. What happened Mr P opened a fixed term savings account with Tesco in August 2023. Tesco confirmed the opening of the account in writin... (2 pages)View decision -
Decision Reference DRN-5299194
18 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5299194 The complaint Mr A complains that Revolut Ltd (“Revolut”) cancelled the travel insurance benefit in its premium plan before the end of the subscription term. What happened Mr A had a subscription for a premium plan with Revolut with travel insurance included as one of the be... (2 pages)View decision -
Decision Reference DRN-5265290
18 Feb 2025 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5265290 The complaint Mr M has complained that Creation Consumer Finance Ltd “Creation” rejected his claim against it under Section 75 of the Consumer Credit Act 1974 “The Act”. What happened Mr M bought solar panels (the system) for his home in 2021. The purchase was funded by a l... (4 pages)View decision -
Decision Reference DRN-5336994
18 Feb 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5336994 The complaint Mr A complains Barclays Bank UK PLC acted unfairly in refusing him access to money he held with it. He says he lost out as a result of being unable to undertake transactions. What happened I issued my provisional decision on this complaint, setting out what I i... (4 pages)View decision
