We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
-
Decision Reference DRN-5192984
6 Dec 2024 Fintern Ltd UpheldConsumer CreditDRN-5192984 The complaint Mrs S complained that Fintern Ltd, trading as Abound Loans (“Fintern”) irresponsibly granted her a loan, in May 2023, that she couldn’t afford to repay. What happened Mrs S took out the loan of £9,276.86, over a term of 61 months, in May 2023. Part of this was... (6 pages)View decision -
Decision Reference DRN-5175275
6 Dec 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5175275 The complaint Mr A complains that Santander UK Plc did not refund the £9,900 he says he lost to a scam. What happened In his submission to our service, Mr A said he had been looking to invest his savings over the last few months and found a company which he researched thoro... (3 pages)View decision -
Decision Reference DRN-4432176
6 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4432176 The complaint Mr G complains that Revolut Ltd hasn’t refunded him after he fell victim to a scam. What happened I set out the background to this complaint in my provisional decision (PD), issued on 21 November 2024. Rather than repeat the detail here, I’ve attached a copy of... (11 pages)View decision -
Decision Reference DRN-4891990
6 Dec 2024 Ulster Bank Ltd Not upheldBanking and PaymentsDRN-4891990 The complaint Mr Q complains Ulster Bank Ltd “Ulster Bank” failed to credit his account correctly for three cash deposits he made in branch. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail. In summary Mr Q says his wife m... (3 pages)View decision -
Decision Reference DRN-4458607
6 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4458607 The complaint Mrs C complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Mrs C came across an advert for cryptocurrency on s... (3 pages)View decision -
Decision Reference DRN-4754297
6 Dec 2024 Skipton Building Society Not upheldInvestmentsDRN-4754297 The complaint Mrs U complains that Skipton Building Society gave her unsuitable investment advice. What happened Mrs U received investment advice from Skipton in February 2022. She was looking to invest some of the funds she had on deposit in order to try and achieve a bette... (4 pages)View decision -
Decision Reference DRN-5067912
6 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5067912 The complaint Mrs W, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. I... (4 pages)View decision -
Decision Reference DRN-5067861
6 Dec 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-5067861 The complaint Mr and Mrs W, via a representative, have complained that TSB Bank plc (“TSB”) have failed to refund the money they lost as part of an investment scam. As Mrs W was primarily the one that dealt with the scammer, I will refer mainly to her throughout this decisio... (3 pages)View decision -
Decision Reference DRN-4790581
6 Dec 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4790581 The complaint Mr and Mrs W, via a representative, have complained that National Westminster Bank Plc (“NatWest”) failed to refund the money they lost as part of an investment scam. As Mrs W was primarily the one that dealt with the scammer I will refer mainly to her througho... (3 pages)View decision -
Decision Reference DRN-5191821
6 Dec 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5191821 The complaint Miss J complains about the charges Stellantis Financial Services UK Limited (“SFS”) applied when she returned a car at the end of her hire purchase agreement. She says the car was damaged when she acquired it, and she’d made the dealership aware of this. What h... (5 pages)View decision
