We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
-
Decision Reference DRN-5194694
6 Dec 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5194694 The complaint Mr G complains that Nationwide Building Society (Nationwide) have incorrectly reported his address to credit reference agencies after they conducted a credit search. He says this has led to his credit score dropping and applications being declined. What happen... (4 pages)View decision -
Decision Reference DRN-5194588
6 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5194588 The complaint Mr O complains that Bank of Scotland plc, trading as Halifax, prevented access to his basic needs. Mr O would like compensation for the impact caused to him. What happened Mr O is a customer of Halifax. In February 2023 Mr O’s account was restricted due to UK ... (4 pages)View decision -
Decision Reference DRN-5191818
6 Dec 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-5191818 The complaint Mrs R and Mr R are unhappy with the decision made by Liverpool Victoria Insurance Company Limited (trading as LV) following a claim made under Mr R’s car insurance policy. Mrs R and Mr R have both made representations on this complaint. As Mr R is the main pol... (4 pages)View decision -
Decision Reference DRN-5028366
6 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5028366 The complaint Mrs S and Mr S are unhappy that Bank of Scotland plc (Halifax) won’t refund the money they lost after they made an investment which they now believe to have been a scam. Mrs S and Mr S have used a professional representative to bring this complaint to our serv... (3 pages)View decision -
Decision Reference DRN-5084555
6 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5084555 The complaint Ms S is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Ms S is being represented by a claims management company but for ease of reading I’ll only refer to Ms S in my decision. What happened The detailed background to this comp... (9 pages)View decision -
Decision Reference DRN-4920211
6 Dec 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-4920211 The complaint Miss E complains that Healthcare Finance Limited (“HFL”) failed to pay out on a claim she made to it about the failure of a supplier to deliver the dental treatment which she paid for with credit it provided. What happened In October 2022 Miss E entered into a ... (3 pages)View decision -
Decision Reference DRN-5193912
6 Dec 2024 Vitality Corporate Services Limited Not upheldInsuranceDRN-5193912 The complaint Mr and Mrs O complain that Vitality Corporate Services Limited (VCSL) mis-sold them a personal private medical insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary of what I think are... (3 pages)View decision -
Decision Reference DRN-4858015
6 Dec 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4858015 The complaint Mrs T has complained about Prudential Assurance Company Limited (Prudential). She has said that Prudential have been administering her Prudence Savings Account which was held in trust incorrectly for over 24 years. What happened Mrs T and her late husband took... (2 pages)View decision -
Decision Reference DRN-5194541
6 Dec 2024 QIC Europe Ltd UpheldInsuranceDRN-5194541 The complaint Ms W has complained that QIC Europe Ltd decline a claim made under a commercial buildings and contents policy. All references to QIC include firms acting on its behalf with delegated authority. J is represented by Ms W – so for simplicity I shall just refer to ... (3 pages)View decision -
Decision Reference DRN-5181865
6 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5181865 The complaint Mr M complains that Lloyds Bank PLC unfairly recorded an adverse fraud marker against his name and closed his account. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. Mr M held an accoun... (4 pages)View decision
