We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN-5120838
6 Dec 2024 Succession Wealth Management Ltd UpheldInvestmentsDRN-5120838 The complaint Mr C complains about the lack of service from Succession Wealth Management Ltd after November 2022 in relation to his stocks and shares ISA, general investment account and personal pension. What happened In July 2018, Mr C became a client of Succession and sign... (5 pages)View decision -
Decision Reference DRN-5120821
6 Dec 2024 Succession Wealth Management Ltd UpheldInvestmentsDRN-5120821 The complaint Ms B complains about the lack of service from Succession Wealth Management Ltd after November 2022 in relation to her stocks and shares ISA, general investment account and personal pension. What happened In July 2018, Ms B became a client of Succession and sign... (5 pages)View decision -
Decision Reference DRN-5118038
6 Dec 2024 U K Insurance Limited UpheldInsuranceDRN-5118038 The complaint Mr B and Mrs B are unhappy with the way U K Insurance Limited (UKI) have handled the claim they made under their buildings insurance policy. The complaint has been bought by both Mr B and Mrs B, but as Mr B has been dealing with the complaint and for ease, I ha... (3 pages)View decision -
Decision Reference DRN-5148875
6 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5148875 The complaint Miss D complains Revolut Ltd refused to refund her for unauthorised transactions on her account. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Miss D says her card was not returned to her... (3 pages)View decision -
Decision Reference DRN-5050372
6 Dec 2024 abrdn Investments Limited UpheldInvestmentsDRN-5050372 The complaint Mr P complains abrdn Investments Limited (abrdn) sold four investments he held without his final authority. He further complains abrdn sent the proceeds of the sales to him by cheque when he had asked abrdn to pay the funds directly into his bank account. What... (4 pages)View decision -
Decision Reference DRN-5073787
6 Dec 2024 Legal and General Assurance Society Limited Not upheldInsuranceDRN-5073787 The complaint Mr I’s complained about the amount of the settlement he received from Legal and General Assurance Society Limited (“L&G”) when he made a claim following a stroke. What happened Mr I joined his employer’s group critical illness scheme in 2018. Initially he ... (2 pages)View decision -
Decision Reference DRN-5087244
6 Dec 2024 One Sure Insurance Limited UpheldInsuranceDRN-5087244 The complaint Mr W has complained about the service he received from One Sure Insurance Limited when he needed to make a claim under his motor policy. References to One Sure include all its agents and partners. What happened Mr W took out his motor policy in February 2023 ... (3 pages)View decision -
Decision Reference DRN-5095610
6 Dec 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5095610 The complaint Mr C and Mrs G have complained that Nationwide Building society (“Nationwide”) had created two customer profiles for Mrs G. Mrs G says that this led to her missing out on the Nationwide Fairer Share payment, it was a breach of data protection laws and has cause... (5 pages)View decision -
Decision Reference DRN-5155562
6 Dec 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-5155562 The complaint Mr and Mrs B complain that Accredited Insurance (Europe) Ltd declined a claim they made under their home insurance policy. Mr B has primarily dealt with things so, for ease of reading, I’ll refer to him only. Reference to Accredited includes its agents and re... (3 pages)View decision -
Decision Reference DRN-4935058
6 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4935058 The complaint Mr B is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr B say... (4 pages)View decision
