We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN-5060819
6 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5060819 The complaint Miss W complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an impersonation scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well know... (3 pages)View decision -
Decision Reference DRN-4749023
6 Dec 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-4749023 The complaint Mr M complains Assetz SME Capital Limited (“Assetz”) has introduced an unfair fee on his crowdfunding account. What happened In December 2022, Assetz announced that it had decided to close its retail platform and conduct a solvent run-off of its retail loan boo... (8 pages)View decision -
Decision Reference DRN-5194321
6 Dec 2024 Close Brothers Limited UpheldConsumer CreditDRN-5194321 The complaint Miss A complains that a used car she acquired through a conditional sale agreement financed by Close Brothers Limited trading as Close Brothers Motor Finance (‘Close Brothers’) is of unsatisfactory quality. What happened In February 2023 Miss A took out a cond... (5 pages)View decision -
Decision Reference DRN-5194296
6 Dec 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5194296 The complaint Mr W has complained that his motor insurer, Admiral Insurance (Gibraltar) Limited (‘Admiral’), didn’t provide him with the full refund he was due when he changed his car on his policy. What happened In January 2024 Mr W insured one of his cars with Admiral and... (3 pages)View decision -
Decision Reference DRN-5184723
6 Dec 2024 AWP P&C S.A. Not upheldInsuranceDRN-5184723 The complaint Mr and Mrs M have complained that AWP P&C S.A. declined a claim they made on a travel insurance policy attached to a bank account. They are also dissatisfied with how the complaint was dealt with. As it is Mr M leading on the complaint, I will mostly just ... (4 pages)View decision -
Decision Reference DRN-4954353
6 Dec 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-4954353 The complaint Mr C has complained that OAKBROOK FINANCE LIMITED trading as Likely Loans (“Likely Loans”) didn’t carry out sufficient checks to ensure that Mr C could afford the repayments. What happened Mr C was given one loan of £5,000 by Likely Loans on 26 October 2020. M... (7 pages)View decision -
Decision Reference DRN-4903987
6 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4903987 The complaint Mr M complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like Revolut to refund him the money he has lost as a result. What happened Mr M unfortunately fell victim to a cryptocurrency... (9 pages)View decision -
Decision Reference DRN-5103106
6 Dec 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5103106 The complaint Mr C complains NewDay Ltd unreasonably terminated his credit card agreement. What happened Mr C says he was unable to access his Aqua credit card account online in 2022 and that he was therefore unable to keep up to date with the account. Contractual monthly pa... (4 pages)View decision -
Decision Reference DRN-4964183
6 Dec 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4964183 The complaint Mr M complains about National Westminster Bank Plc (NatWest). He says that NatWest didn’t do enough to protect him when he became the victim of a scam and would like NatWest to refund him the money he has lost as a result. What happened Mr M unfortunately fel... (4 pages)View decision -
Decision Reference DRN-5177435
6 Dec 2024 Moorcroft Debt Recovery Limited UpheldConsumer CreditDRN-5177435 The complaint Mr P complains Moorcroft Debt Recovery Limited haven’t treated him fairly when he was trying to settle his outstanding debt they were asking him to pay. What happened Mr P had a loan with a bank I’ll refer to as T. The loan had fallen into arrears, and the tot... (3 pages)View decision
