We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN-5000277
6 Dec 2024 IG Markets Limited Not upheldInvestmentsDRN-5000277 The complaint Mr C has complained that he wasn’t able to place a guaranteed stop loss on one of his positions with IG Index Limited (‘IG’). And as a result of that he says IG closed loss-making trade positions on his account because of insufficient margin call despite him ad... (5 pages)View decision -
Decision Reference DRN-4612853
6 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4612853 The complaint Miss D complains about Nationwide Building Society. She says that Nationwide didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Miss D had been researching crypt... (3 pages)View decision -
Decision Reference DRN-5141245
6 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5141245 The complaint Mr A complains that Bank of Scotland plc trading as Halifax sent a payment of £1,700 to the wrong account on 5 January 2024 and hasn’t refunded it to him. What happened Mr A says that Halifax accepted in its final response letter about the complaint that the pa... (2 pages)View decision -
Decision Reference DRN-5185006
6 Dec 2024 Chetwood Financial Limited Not upheldConsumer CreditDRN-5185006 The complaint Mrs G has complained that Chetwood Financial Limited trading as BetterBorrow (“BetterBorrow”) lent to her at a time when she was in financial difficulties, and it would’ve known that had it carried out a credit check. What happened Mrs G was advanced one loan ... (5 pages)View decision -
Decision Reference DRN-5027827
6 Dec 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5027827 The complaint P complains that National Westminster Bank Plc (NatWest) is refusing to refund the amount it lost as the result of a scam. P is being represented by a third party, and a third party acted on behalf of P when making the disputed payments. To keep things simple, ... (3 pages)View decision -
Decision Reference DRN-5112856
6 Dec 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5112856 The complaint Mr G complains that Monzo Bank Ltd failed to adequately protect him when he was falling victim to a scam and hasn’t refunded him since reporting it. What happened The background to this complaint is well-known to all parties and so I’ll be brief in my summary o... (3 pages)View decision -
Decision Reference DRN-4546610
6 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4546610 The complaint Mr E complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr E is being represented by a third party. To keep things simple, I will refer to Mr E throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-4546606
6 Dec 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4546606 The complaint Mr E complains that National Westminster Bank Plc (NatWest) is refusing to refund him the amount he lost as the result of a scam. Mr E is being represented by a third party. To keep things simple, I will refer to Mr E throughout my decision. What happened The b... (4 pages)View decision -
Decision Reference DRN-5193952
6 Dec 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5193952 The complaint Mr K complains that Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) failed to carry out sufficient due diligence before accepting his application for a Self-Invested Personal Pension (‘SIPP’) and his applicati... (37 pages)View decision -
Decision Reference DRN-5127113
6 Dec 2024 Amtrust Europe Limited Not upheldInsuranceDRN-5127113 The complaint Mr C’s complaint is about a claim he made on his Amtrust Europe Limited (‘Amtrust’) motor legal expenses insurance policy, which was declined. Mr C says Amtrust treated him unfairly. All references to Amtrust in this decision include their claims handlers. What... (2 pages)View decision
