We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
-
Decision Reference DRN-5033205
6 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5033205 The complaint Mr H has complained Bank of Scotland plc, trading as Halifax, allowed a debit card payment to be processed when he had an operative block on his debit card, so this transaction was unauthorised. What happened Mr H had a block on the use of his Halifax debit car... (2 pages)View decision -
Decision Reference DRN-5194067
6 Dec 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5194067 The complaint Mr M and Mrs P have complained about the way Royal & Sun Alliance Insurance Limited (“RSA”) has handled a claim made under a home insurance policy. Mr M has primarily dealt with this matter, so I’ll refer to him only for ease of reading. What happened The... (4 pages)View decision -
Decision Reference DRN-5183770
6 Dec 2024 Startline Motor Finance Limited Not upheldConsumer CreditDRN-5183770 The complaint Mr C complains that STARTLINE MOTOR FINANCE LIMITED (“Startline”) didn’t take reasonable steps to ensure he could afford the repayments towards a hire purchase agreement. What happened In December 2021, Startline provided Mr C with a hire purchase agreement fo... (4 pages)View decision -
Decision Reference DRN-5140868
6 Dec 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5140868 The complaint Mr W complains that National Westminster Bank Plc won’t allow him to change his existing ‘foundation’ account to a ‘select’ current account. What happened Mr W explains that he has tried a number of times to convert his account since 2021. But that he has alway... (2 pages)View decision -
Decision Reference DRN-5004124
6 Dec 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5004124 The complaint Mr U complains that Monzo Bank Ltd (Monzo”) closed his account, with immediate effect. Mr U would like Monzo to allow him to open a new account as he wants to use Monzo’s banking services again. What happened In April 2024, Mr U opened an account with Monzo. ... (2 pages)View decision -
Decision Reference DRN-5193587
6 Dec 2024 Fairstone Financial Management Limited Not upheldInvestmentsDRN-5193587 The complaint Mr C has complained about the investment advice he was given by Fairstone Financial Management Limited (‘Fairstone’). He says the advice was unsuitable for him as it exposed him to a portfolio that was too high risk. He wants his initial investment returned to ... (10 pages)View decision -
Decision Reference DRN-5081687
6 Dec 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5081687 The complaint Mr M is unhappy that Monzo Bank Ltd won’t reimburse him money he lost to an investment fraud. What happened As the circumstances of this complaint are well-known to both parties, I’ve summarised them briefly below. Mr M discovered an investment opportunity thro... (4 pages)View decision -
Decision Reference DRN-5030553
6 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5030553 The complaint Mr B has complained Barclays Bank UK PLC, trading as Barclaycard, is continuing to hold him liable for a credit card that he never applied for. What happened In 2023 Mr B’s wife died. Mr B had allowed his wife to run their family finances throughout their marri... (2 pages)View decision -
Decision Reference DRN-5193841
6 Dec 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5193841 The complaint A company, which I’ll refer to as R, complains that Santander UK Plc trading as Santander Corporate & Commercial, delayed in setting up a USD deposit account so that it lost a substantial amount of interest. Mr M, who is a director of R, brings the complain... (2 pages)View decision -
Decision Reference DRN-4590869
6 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4590869 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when fell victim to two scams. Mr M is being represented by solicitors in this complaint. What happened The complaint concerns seven debit card transactions totalling around £28,000 which Mr M made fr... (6 pages)View decision
