We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-5273847
15 Feb 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5273847 The complaint Miss F complains Nationwide Building Society (NBS) acted irresponsible when they agreed to her opening a credit card account, and subsequent credit limit increases. What happened In November 2022 Miss F applied for a credit card account with NBS. Her applicatio... (3 pages)View decision -
Decision Reference DRN-5225829
14 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5225829 The complaint X complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened X found an advertisement online for a company which pro... (4 pages)View decision -
Decision Reference DRN-5258368
14 Feb 2025 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-5258368 The complaint Mr A is unhappy with how Sainsbury’s Bank Plc handled his two chargeback claims. What happened Mr A used his Sainsbury’s Bank’s credit card to make three transactions to two merchants for some high value electrical goods. Mr A made a transaction, for a custom h... (5 pages)View decision -
Decision Reference DRN-5225703
14 Feb 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5225703 The complaint X complains about Wise Payments Limited. She says that Wise didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened X found an advertisement online for a company wh... (4 pages)View decision -
Decision Reference DRN-5138547
14 Feb 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5138547 The complaint Mrs A complains that Monzo Bank Ltd unfairly registered a marker about her at Cifas, the national fraud database. She wasn’t the marker removed. What happened Background Mrs A had an account with Monzo. On 14 March 2024, a payment of just over £150.00 was made... (4 pages)View decision -
Decision Reference DRN-5225938
14 Feb 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5225938 The complaint X complains about Nationwide Building Society. She says that Nationwide didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened X found an advertisement online for ... (3 pages)View decision -
Decision Reference DRN-4897406
14 Feb 2025 IG Trading and Investments Limited UpheldInvestmentsDRN-4897406 The complaint Mr Q complains about incorrect advice he was given in relation to the shares he held with IG Trading and Investments Limited (IG) causing him financial loss. What happened Mr Q purchased shares with IG and contacted them on 16 November 2023 seeking guidance on... (3 pages)View decision -
Decision Reference DRN-5191169
14 Feb 2025 Barclays Bank Plc Not upheldBanking and PaymentsDRN-5191169 The complaint Mrs L is a sole trader. She complains that Barclays Bank Plc (Barclays) wrongly closed her business account. What happened In November 2023, Mrs L and Barclays entered into an agreement (the Agreement) for the provision by Barclays of merchant acquiring serv... (4 pages)View decision -
Decision Reference DRN-5168744
14 Feb 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5168744 The complaint Mrs W complains about Healthcare Finance Limited’s (HFL) response to her claim brought under section 75 Consumer Credit Act 1974 (s.75) in respect of dental aligner treatment she bought using a fixed sum loan from it. What happened In September 2023 Mrs W bough... (4 pages)View decision -
Decision Reference DRN-5287424
14 Feb 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5287424 The complaint Mr M complains that Bank of Scotland plc trading as Halifax made errors regarding the title to his property. He asks that Halifax corrects the title or refunds all mortgage payments. What happened Mr M has owned his property – a first floor flat – since 1996. H... (3 pages)View decision
