We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
-
Decision Reference DRN-5170857
16 Dec 2024 EGR WEALTH LIMITED UpheldInvestmentsDRN-5170857 The complaint Mrs O complains she was mis-sold a minibond investment by EGR WEALTH LIMITED (formerly EGR Broking). She says EGR failed to meet its obligations to her when selling the investment. What happened In April 2020, Mrs O made an application to invest £20,000 in a m... (10 pages)View decision -
Decision Reference DRN-5162721
16 Dec 2024 Prepay Technologies Ltd Not upheldBanking and PaymentsDRN-5162721 The complaint Miss S complains that Prepay Technologies Ltd trading as PrePay Solutions provided her with a travel money card that wasn’t reliable enough to use while she was abroad. What happened Miss S explains that she took the travel money card so that she could easily m... (2 pages)View decision -
Decision Reference DRN-5207520
16 Dec 2024 Dentons Pension Management Limited UpheldPensions and AnnuitiesDRN-5207520 The complaint Mr S says that Dentons Pension Management Limited (‘Dentons’) should not have accepted the instruction from his financial adviser to transfer personal pensions to a Self-Invested Personal Pension (‘SIPP’). He also says that Dentons failed to carry out sufficien... (36 pages)View decision -
Decision Reference DRN-5199833
16 Dec 2024 Bank of Scotland Plc UpheldConsumer CreditDRN-5199833 The complaint Mr S has complained that Bank of Scotland plc trading as Halifax (“Halifax”) gave him loans he couldn’t afford to repay. What happened Halifax advanced two loans to Mr S and a summary of his borrowing can be found below. loan number loan amount total to repay... (7 pages)View decision -
Decision Reference DRN-5160076
16 Dec 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5160076 The complaint Mr S complains that Santander UK Plc wrongly sent an international payment in sterling. What happened Mr S says he wanted to send a payment equivalent to £10,000 in sterling to his son abroad. And that he wanted this to go in Australian dollars (AUD). Instead, ... (2 pages)View decision -
Decision Reference DRN-5072719
16 Dec 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5072719 The complaint Mr G complains about how information relating to a refund was presented online by Monzo Bank Ltd. What happened Mr G holds a premium personal account with Monzo. On 3 March 2024, while abroad, he rented a car using a company that I’ll refer to as “H” in this d... (5 pages)View decision -
Decision Reference DRN-4839612
16 Dec 2024 MotoNovo Finance Limited Not upheldConsumer CreditDRN-4839612 The complaint Mr H complains about the quality of a car he acquired through a hire purchase agreement with MotoNovo Finance Limited (‘MotoNovo’). He says the car has broken down relatively quickly and so is not of satisfactory quality. And it may not be as described due to i... (4 pages)View decision -
Decision Reference DRN-5213498
16 Dec 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5213498 The complaint A limited company, which I’ll refer to as ‘B’, is unhappy that HSBC UK Bank Plc wouldn’t transfer a payment that was made to its Bounce Back Loan (“BBL”) in error to its business current account, and with the service it received from HSBC surrounding that. B’s... (4 pages)View decision -
Decision Reference DRN-5157202
16 Dec 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-5157202 The complaint Mrs S complains that BMW Financial Services (GB) Limited (‘BMWFS’), trading as MINI Financial Services, put her account in significant overdraft when they debited a large payment in error. What happened In December 2023 Mrs S entered into a hire purchase agreem... (3 pages)View decision -
Decision Reference DRN-5169175
16 Dec 2024 Barclays Bank UK PLC Not upheldInsuranceDRN-5169175 The complaint Mrs B complains that Barclays Bank UK Plc mis-sold her two life insurance policies. Mrs B is represented but I’ll refer to all submission as being made by her. What happened Mrs B took out two life insurance policies at the time she purchased a property in 199... (2 pages)View decision
