We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN-5512544
23 Jun 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5512544 The complaint Mr S complains that Vanquis Bank Limited lent irresponsibly when it approved his credit card application and later increased the credit limit. What happened Mr S applied for a Vanquis credit card in April 2024. In his application, Mr S said he was retired with... (3 pages)View decision -
Decision Reference DRN-5545715
23 Jun 2025 Acromas Insurance Company Limited Not upheldInsuranceDRN-5545715 The complaint Mr K says Acromas Insurance Company Limited provided poor service when he made a claim on his motor Parts and Garages policy after his car broke down. What happened Mr K reported a fuel pump leak to Acromas’s breakdown service via an app on 2 October 2024. Whe... (2 pages)View decision -
Decision Reference DRN-5390832
23 Jun 2025 True Potential Investments LLP Not upheldPensions and AnnuitiesDRN-5390832 The complaint Mr G is unhappy that True Potential Investments LLP (True Potential) has not provided him with enough information about the charges on his self-invested personal pension (SIPP) for him to be confident that these charges are correct. He would like True Potential... (4 pages)View decision -
Decision Reference DRN-5349238
23 Jun 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5349238 The complaint Mr W complains about the interest rate NewDay Ltd trading as Aqua charged on his credit card account. What happened In 2021, Mr W took out a credit card with Aqua. He says when he was offered the credit card by a credit intermediary, he acc... (3 pages)View decision -
Decision Reference DRN-5615375
23 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5615375 The complaint Miss P complains that Barclays Bank UK Plc trading as Tesco Bank (Tesco) acted irresponsibly by agreeing to two credit card accounts as she said they were unaffordable. What happened In October 2020 Miss P applied for a credit card with Tesco. Her application w... (4 pages)View decision -
Decision Reference DRN-5636266
23 Jun 2025 RCI Financial Services Limited UpheldConsumer CreditDRN-5636266 The complaint Mr G complains that RCI Financial Services Limited trading as Mobilize Financial Services (“RCI”) supplied him with a car which wasn’t of satisfactory quality. What happened In March 2021 Mr G entered into a four-year hire purchase agreement for a car. The car ... (7 pages)View decision -
Decision Reference DRN-5500803
23 Jun 2025 Oakbrook Finance Limited Not upheldConsumer CreditDRN-5500803 The complaint Ms E, through a representative, says Oakbrook Finance Limited irresponsibly lent to her. What happened Ms E took out a 24-month instalment loan for £500 from Oakbrook on 11 December 2022. The monthly repayments were £33.36. Ms E says Oakbrook failed to conduct ... (3 pages)View decision -
Decision Reference DRN-5481021
23 Jun 2025 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5481021 The complaint Mr D complained about end of contract charges for a car supplied on finance by Mitsubishi HC Capital UK PLC trading as Novuna Vehicle Solutions. What happened Novuna supplied Mr D with a new car on a hire agreement in April 2019. The initial contract was for 4... (4 pages)View decision -
Decision Reference DRN-5150868
23 Jun 2025 Computershare Investor Services Plc Not upheldInvestmentsDRN-5150868 The complaint Mr M complains about the administration of his shareholdings by Computershare Investor Services Plc (Computershare). He complains that Computershare is unable to tell him where his shares were transferred in 2015, and he complains that his shares were transferr... (4 pages)View decision -
Decision Reference DRN-5561960
23 Jun 2025 U K Insurance Limited Not upheldInsuranceDRN-5561960 The complaint Mr L complains about how U K Insurance Limited (UKI) settled a claim on his motor insurance policy. What happened Mr L held a motor insurance policy with UKI. After a claim for his vehicle in 2021, UKI decided to write his vehicle off and pay him an amount it s... (2 pages)View decision
