We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5706272
21 Oct 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5706272 The complaint Mr L complains HSBC UK Bank Plc closed his current account unfairly and they refuse to tell him why. What happened Mr L held a basic current account with HSBC. Following a review, HSBC decided to close the account with immediate effect in June 2023. Mr L raised... (3 pages)View decision -
Decision Reference DRN-5875149
21 Oct 2025 THE CO-OPERATIVE BANK P.L.C. Not upheldMortgagesDRN-5875149 The complaint This complaint is about a mortgage application that Miss O made to The Cooperative Bank Plc. Miss O say the application was unduly delayed. Co-op has paid compensation of £125 but Miss O doesn’t think it’s enough. She says she had to change pre-arranged plans w... (2 pages)View decision -
Decision Reference DRN-5866098
21 Oct 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5866098 The complaint Mrs G complains that HSBC UK Bank Plc irresponsibly lent to her. Mrs G is represented by a solicitor’s firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mrs G herself. What happen... (3 pages)View decision -
Decision Reference DRN-5672936
21 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5672936 The complaint Miss C complains that MONEYBARN NO.1 LIMITED (Moneybarn) lent to her irresponsibly. What happened In June 2022, Miss C entered into a finance agreement with Moneybarn as shown below, to buy a car. Date Amount of credit Term Monthly paymentTotal repayable 13... (3 pages)View decision -
Decision Reference DRN-5841482
21 Oct 2025 HSBC UK Bank Plc UpheldMortgagesDRN-5841482 The complaint Mr B and Mrs C complain that HSBC UK Bank Plc delayed their mortgage application by requesting unnecessary information from the broker. They believe that HSBC made the process onerous which led to the delays and the application being cancelled on more than one ... (4 pages)View decision -
Decision Reference DRN-5396679
21 Oct 2025 Credit Suisse International Not upheldInvestmentsDRN-5396679 The complaint Miss F complains that Credit Suisse International (Credit Suisse) provided her with unclear and misleading information for an investment product it managed. What happened In 2010 Miss F went into a Yorkshire Building Society branch and was told about an invest... (3 pages)View decision -
Decision Reference DRN-4301306
21 Oct 2025 Aviva Life & Pensions UK Limited Not upheldInsuranceDRN-4301306 The complaint Mr B complains about the way Aviva Life & Pensions UK Limited (Aviva) administered his reviewable whole of life (RWOL) policy. What happened Mr B took out a RWOL policy in 1991 provided and administered by Aviva. There’s little information available about ... (5 pages)View decision -
Decision Reference DRN-5747349
21 Oct 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5747349 The complaint Mr S complains that Monzo Bank Ltd (Monzo) won’t refund the money he lost as a result of an investment scam. Mr S is represented in this complaint by a Claims Management Company (CMC). What happened When Mr S submitted his complaint to the CMC, in March 2025, ... (6 pages)View decision -
Decision Reference DRN-5747388
21 Oct 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5747388 The complaint Mr S complains that Bank of Scotland plc, trading as Halifax, won’t refund the money he lost as a result of an investment scam. Mr S is represented in this complaint by a Claims Management Company (CMC). What happened When Mr S submitted his complaint to the C... (4 pages)View decision -
Decision Reference DRN-5747434
21 Oct 2025 THE CO-OPERATIVE BANK P.L.C. Not upheldBanking and PaymentsDRN-5747434 The complaint Mr S complains that The Co-operative Bank Plc (Co-Op Bank) won’t refund the money he lost as a result of an investment scam. Mr S is represented in this complaint by a Claims Management Company (CMC). What happened When Mr S submitted his complaint to the CMC,... (5 pages)View decision
