We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381194 results
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Decision Reference DRN-5613791
20 Jun 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5613791 The complaint Ms M complains that Loans 2 Go Limited (“Loans 2 Go”) sold her loan account to a debt purchaser without informing her and provided her with unclear information about her account balance. What happened Ms M held a loan account with Loans 2 Go. The account fell ... (4 pages)View decision -
Decision Reference DRN-5337891
20 Jun 2025 Oodle Financial Services Limited UpheldConsumer CreditDRN-5337891 The complaint Mrs B complains about the quality of the car supplied to her by Oodle Financial Services Limited trading as Oodle Car Finance (“Oodle”). What happened Mrs B was supplied with a used car in March 2023 via a hire purchase agreement with Oodle. It was around eight... (4 pages)View decision -
Decision Reference DRN-5242090
20 Jun 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-5242090 The complaint Miss C complains that Tesco Personal Finance Limited trading as Tesco Bank have declined to raise a chargeback or a Section 75 (S75) of the Consumer Credit Act 1974 (CCA) claim for a city tour she was unhappy with. What happened Miss C purchased three tickets f... (4 pages)View decision -
Decision Reference DRN-5165365
20 Jun 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5165365 The complaint Mrs M complains about a claim she made to Bank of Scotland plc trading as Halifax in respect of some building works which were not to standard or specification. What happened In August 2023, Mrs M contracted with a building merchant who I’ll call S. Mrs M recei... (4 pages)View decision -
Decision Reference DRN-5378048
20 Jun 2025 Utmost Life and Pensions Limited Not upheldInsuranceDRN-5378048 The complaint Ms C and Mrs M have complained – in their capacity as trustees of the C Trust – that Utmost Life and Pensions Limited delayed payment of the proceeds of two life insurance policies following the death of their mother. And they didn’t add interest to the settle... (2 pages)View decision -
Decision Reference DRN-5595854
20 Jun 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5595854 The complaint Mr G complains that Loans 2 Go Limited was irresponsible in its lending to him. He wants the interest and charges applied to his loans refunded. What happened Mr G was provided with two loans by Loans 2 Go, the details are set out below. Loan Date Amount Term M... (4 pages)View decision -
Decision Reference DRN-5038935
20 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5038935 The complaint Miss N complains that Barclays Bank UK PLC (“Barclays”) didn’t do enough to protect her when she made two payments towards an investment opportunity in 2021 which she now believes was a scam. Miss N is being represented by solicitors in this complaint. What h... (3 pages)View decision -
Decision Reference DRN-5598404
20 Jun 2025 AXA PPP Healthcare Limited UpheldInsuranceDRN-5598404 The complaint Miss L complains that AXA PPP Healthcare Limited declined a claim under a private health insurance policy. What happened Miss L has been represented by Mr L on this complaint. Mr L holds a private health insurance policy through his employer. He added Miss L ... (2 pages)View decision -
Decision Reference DRN-5638389
20 Jun 2025 FirstRand Bank Limited UpheldConsumer CreditDRN-5638389 The complaint Mr D, who is represented by a third party, complains that FirstRand Bank Limited, trading as MotoNovo Finance (“MotoNovo”), irresponsibly granted him a hire purchase agreement he couldn’t afford to repay. What happened In April 2014, Mr D acquired a used car f... (3 pages)View decision -
Decision Reference DRN-5485054
20 Jun 2025 Alwyn Insurance Company Limited UpheldInsuranceDRN-5485054 The complaint Mr H complains that Alwyn Insurance Company Limited avoided his policy and didn’t deal with his claim. Reference to Alwyn includes its agents. What happened Mr H held a motor insurance policy underwritten by Alwyn. When his house was burgled his car keys were s... (3 pages)View decision
