We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-5228662
27 Jun 2025 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-5228662 The complaint Mr T complains that Volkswagen Financial Services (UK) Limited trading as Volkswagen Financial Services (VWFS) recorded a different customer’s information on his credit file in relation to a hire purchase agreement. Any reference to Mr T and VWFS includes thei... (5 pages)View decision -
Decision Reference DRN-5650605
27 Jun 2025 IFG Pensions Limited UpheldPensions and AnnuitiesDRN-5650605 The complaint Mr B complains about investments made on a platform in a Self-Invested Personal Pension (SIPP) operated by IFG Pensions Limited (“IFG”). He says there was a lack of disclosure and transparency in relation to commission/fees/charges payable from the arrangements... (23 pages)View decision -
Decision Reference DRN-5336255
27 Jun 2025 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-5336255 The complaint Mr M complains that Aviva Life & Pensions UK Limited (Aviva) allocated contributions to the wrong investment fund in his Stakeholder Pension Plan (the plan), potentially causing losses and he was subsequently unable to make further contributions via the Avi... (3 pages)View decision -
Decision Reference DRN-5292866
27 Jun 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5292866 The complaint Ms M complains that HSBC UK Bank Plc (HSBC”) failed to refund money that Ms M lost as part of a scam. What happened Ms M was contacted by a person who said that Ms M could earn money by working for a company that I will call B. Ms M was told that she needed to ... (3 pages)View decision -
Decision Reference DRN-5260998
27 Jun 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5260998 The complaint Ms M complains that Monzo Bank Ltd (“Monzo”) failed to refund money that Ms M lost as part of a scam. What happened Ms M was contacted by a person who said that Ms M could earn money by working for a company that I will call B. Ms M was told that she needed to ... (3 pages)View decision -
Decision Reference DRN-5263362
27 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5263362 The complaint Ms M complains that Revolut Ltd (“Revolut”) failed to refund money that Ms M lost as part of a scam. What happened Ms M was contacted by a person who said that Ms M could earn money by working for a company that I will call B. Ms M was told that she needed to r... (3 pages)View decision -
Decision Reference DRN-5499554
27 Jun 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5499554 The complaint Mr K complains that Santander UK Plc (“Santander”) acted unfairly when they caused a delay with a refund after a failed cash withdrawal. What happened Mr K attempted to withdraw £100 from an automated teller machine (ATM). The ATM didn’t work properly, which le... (3 pages)View decision -
Decision Reference DRN-5492827
27 Jun 2025 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5492827 The complaint Mr L, who is represented by a third party, complains that Oodle Financial Services Limited (“Oodle”), trading as Oodle Car Finance, irresponsibly granted him a hire purchase agreement he couldn’t afford to repay. What happened In November 2021 Mr L acquired a ... (3 pages)View decision -
Decision Reference DRN-5621494
27 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5621494 The complaint Miss P complains Barclays Bank UK PLC won’t refund an Automated Teller Machine (ATM) withdrawal which debited her account even though she says she didn’t receive the money. What happened Miss P raised disputes with Barclays for three ATM withdrawals she’d made... (2 pages)View decision -
Decision Reference DRN-5568688
27 Jun 2025 Lowell Portfolio I Ltd UpheldConsumer CreditDRN-5568688 The complaint Miss H complains that Lowell Portfolio I Ltd (Lowell) are reporting incorrect information on her credit file. What happened Miss H had a catalogue account with a firm I’ll call C for the purposes of this decision. Miss H fell into financial difficulties and in ... (3 pages)View decision
