We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
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Decision Reference DRN-4908747
20 Dec 2024 Startline Motor Finance Limited UpheldConsumer CreditDRN-4908747 The complaint Mr W complains about a car acquired through a Hire Purchase agreement with STARTLINE MOTOR FINANCE LIMITED (‘Startline’). Mr W complained about faults that had been found during diagnostic tests. The full extent of these faults wasn’t immediately uncovered and ... (4 pages)View decision -
Decision Reference DRN-5163624
20 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5163624 The complaint Mr S has complained, via a representative, that Nationwide Building Society (“Nationwide”) placed restrictions on his Nationwide accounts. What happened Nationwide carried out a review of Mr S’s accounts, and as a result placed restrictions on Mr S’s accounts i... (2 pages)View decision -
Decision Reference DRN-5212335
20 Dec 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5212335 The complaint Mrs M complains about the quality of a car supplied by Oodle Financial Services Limited trading as Oodle Car Finance (“Oodle”). What happened Mrs M has been represented in bringing this complaint by Mr M, but as the agreement is solely in her name, I will for s... (4 pages)View decision -
Decision Reference DRN-5030675
20 Dec 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5030675 The complaint Mr K and X complain that Liverpool Victoria Insurance Company Limited (LV) has caused delays with the handling of their subsidence claim on their property and failed to provide an adequate scope of works to repair the damage caused. What happened The facts of t... (4 pages)View decision -
Decision Reference DRN-4835412
20 Dec 2024 MotoNovo Finance Limited UpheldConsumer CreditDRN-4835412 The complaint Mr L complains about a van acquired through a Hire Purchase agreement with MotoNovo Finance Limited (‘Motonovo’). The van experienced engine failure and Mr L says this is a known issue for this manufacturer, but he’s being expected to pay for an inspection to e... (4 pages)View decision -
Decision Reference DRN-5050753
20 Dec 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-5050753 The complaint Mr D complains that the car he acquired financed through a hire purchase agreement with Volkswagen Financial Services (UK) Limited, trading as Audi Financial Services (“VFS”), wasn't of satisfactory quality. He also complains that he is paying for a car h... (3 pages)View decision -
Decision Reference DRN-5076437
20 Dec 2024 Epayments Systems Ltd Not upheldBanking and PaymentsDRN-5076437 The complaint Mr F complains that Epayments Systems Ltd restricted access to his funds. He’d like them released and compensation for the impact. What happened The facts which led to Mr F bringing his complaint to our service are well known to both parties, so I won’t be repe... (3 pages)View decision -
Decision Reference DRN-4957602
20 Dec 2024 HMCA Insurance Ltd Not upheldInsuranceDRN-4957602 The complaint Mr T is unhappy that HMCA Insurance Ltd have added an exclusion to his medical care plan. What happened Mr T took out a medical care plan in 2016. He had an existing health condition at the time he took out the policy related to his heart (‘the heart condition’... (3 pages)View decision -
Decision Reference DRN-5135015
20 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5135015 The complaint Miss L complains that Barclays Bank UK PLC didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is wel... (5 pages)View decision -
Decision Reference DRN-4906385
20 Dec 2024 Wealthify Limited UpheldInvestmentsDRN-4906385 The complaint Mr D’s complaint concerns a delay in transferring his son’s Junior ISA from Wealthify Limited to a new provider. What happened Mr D instigated the transfer to the new provider at the start of December 2023. To facilitate it the funds in the stocks and shares IS... (2 pages)View decision
