We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 382298 results
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Decision Reference DRN-5628855
27 Jun 2025 Equifax Limited Not upheldConsumer CreditDRN-5628855 The complaint Miss R complains that Equifax Limited (Equifax) haven’t fairly compensated her for the error they made when linking her financial information with a close family member. What happened Miss R says she was in some financial difficulty due to the actions of an ex... (3 pages)View decision -
Decision Reference DRN-5652227
27 Jun 2025 BMW Financial Services (GB) Limited UpheldConsumer CreditDRN-5652227 The complaint Mr V is unhappy that a car supplied to him under a hire purchase personal contract purchase (PCP) agreement with BMW Financial Services (GB) Limited trading as ALPHERA Financial Services (AFS) was of an unsatisfactory quality. When I refer to what Mr V has sai... (8 pages)View decision -
Decision Reference DRN-5146454
27 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5146454 The complaint Mr T has complained Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Mr T fell victim to an impersonatio... (4 pages)View decision -
Decision Reference DRN-5457225
27 Jun 2025 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-5457225 The complaint Mr E complains about the quality of a used car that was supplied to him through a hire purchase agreement with Blue Motor Finance Ltd (BMF). Mr E also complains that the car was misrepresented to him. What happened In August 2024, Mr E acquired a used car throu... (3 pages)View decision -
Decision Reference DRN-5141653
27 Jun 2025 Interactive Investor Services Limited Not upheldPensions and AnnuitiesDRN-5141653 The complaint Miss S complains about the actions of Interactive Investor Services Limited (‘IISL’) in respect of the self-invested personal pension (‘SIPP’) she opened with it. She says it failed to assess her investment knowledge, attitude to risk, and personal circumstance... (12 pages)View decision -
Decision Reference DRN-5258916
27 Jun 2025 Scottish Widows Administration Services Limited Not upheldPensions and AnnuitiesDRN-5258916 The complaint Mr R complains that the Scottish Widows Administration Services Limited (Scottish Widows) App was unable to provide details of his other pension plan with Prudential, despite it being promoted as facilitating this. He wants the problem resolved. What happened ... (2 pages)View decision -
Decision Reference DRN-5476798
27 Jun 2025 Vitality Health Limited UpheldInsuranceDRN-5476798 The complaint G complains that Vitality Health Limited mis-sold a private health insurance policy. What happened G is represented by Mr H, a director. Mr H says that when he bought the policy for G, Vitality told him that there’s full cover for in- network physiotherapy, an... (3 pages)View decision -
Decision Reference DRN-5372346
27 Jun 2025 Everyday Lending Limited Not upheldConsumer CreditDRN-5372346 The complaint Mrs K has complained on behalf of her son, Mr K, that Everyday Lending Limited unfairly provided Mr K with a loan. She’s said Mr K took out a loan he couldn’t afford, and Everyday Lending failed to appropriately consider his circumstances. What happened On 15 ... (3 pages)View decision -
Decision Reference DRN-5494830
27 Jun 2025 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5494830 The complaint Mr P complains that J.P. Morgan Europe Limited trading as Chase (“Chase”) failed to refund a direct debit that he’d cancelled. What happened Mr P signed up with a merchant (referred here as L) to enter lottery competitions. The monthly fee was £54.00, which Mr ... (2 pages)View decision -
Decision Reference DRN-5488291
27 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5488291 The complaint Mr A would like to make a complaint about Barclays Bank UK PLC. He says that he has fallen victim to a scam and would like Barclays to refund him the money he has lost. What happened Mr A says that he has fallen victim to two separate scams – one in 2021, whe... (2 pages)View decision
