We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 382298 results
-
Decision Reference DRN-5569784
26 Jun 2025 Prepay Technologies Ltd Not upheldBanking and PaymentsDRN-5569784 The complaint Ms A complains Prepay Technologies Ltd (“PTL”), trading as Monese, won’t refund transactions she says were made by her ex-husband without her consent – and through being the victim of abuse. Ms A is also unhappy that PTL closed her account. What happened The de... (5 pages)View decision -
Decision Reference DRN-5377729
26 Jun 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5377729 The complaint A limited company, which I will refer to as C, complains that Lloyds Bank Plc treated it unfairly in respect of a fixed rate loan. What happened There is no dispute here about what happened; the dispute is about whether Lloyds acted fairly. Everyone agrees: ... (3 pages)View decision -
Decision Reference DRN-5583300
26 Jun 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5583300 The complaint Mr B complains that Loans 2 Go Limited (L2G) acted irresponsibly by agreeing to three loans as he said he couldn’t sustain the repayments. What happened Mr B entered into a Fixed Sum loan agreement with L2G in January 2019 for £750. After interest and charges w... (5 pages)View decision -
Decision Reference DRN-5637886
26 Jun 2025 British Gas Insurance Limited UpheldInsuranceDRN-5637886 The complaint Mrs C complains about the service she received from British Gas Insurance Limited under her Homecare policy. Mrs C has largely been represented by Mr C in this complaint, but for ease of reference I shall refer to anything Mr C said on Mrs C’s behalf to have be... (3 pages)View decision -
Decision Reference DRN-5539982
26 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5539982 The complaint Mr H complains about how Barclays Bank UK PLC has handled his data as he feels it was responsible for a call he received from another business. He is also unhappy with how Barclays dealt with his complaint about this. What happened In 2024, Mr H was contacted b... (2 pages)View decision -
Decision Reference DRN-5219453
26 Jun 2025 Hutchison 3G UK Limited Not upheldConsumer CreditDRN-5219453 The complaint Mr K complains about the information given to him by Hutchison 3G UK Limited trading as 3, when he took out a fixed sum loan to pay for a mobile telephone handset. For ease, throughout this decision I’ll refer to Hutchison 3G UK Limited trading as 3 as ‘Three’.... (3 pages)View decision -
Decision Reference DRN-5648452
26 Jun 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5648452 The complaint Ms W complains Barclays Bank UK PLC (“Barclays”) closed her account; failed to communicate and notify her properly about the closure; failed to add her partner as a joint account holder which exacerbated the problems she faced with poor communication; and sent ... (7 pages)View decision -
Decision Reference DRN-5546162
26 Jun 2025 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-5546162 The complaint Mr T complains that American Express Services Europe Limited (Amex) irresponsibly provided him with a credit card. What happened Amex provided Mr T with a credit card for £10,000 in January 2022. Amex says the limit was reduced to £5,700 in December 2023. In ... (3 pages)View decision -
Decision Reference DRN-5648055
26 Jun 2025 Park Hall Financial Services Limited Not upheldInvestmentsDRN-5648055 The complaint Mrs C has complained about the investment advice she received in 2019 from Park Hall Financial Services Limited (“Park Hall”). She’s said that pension/retirement planning was one of her stated objectives, but this wasn’t addressed by the adviser. She’s also com... (8 pages)View decision -
Decision Reference DRN-4522300
26 Jun 2025 Park Hall Financial Services Limited Not upheldInvestmentsDRN-4522300 The complaint Mr C has complained about the investment advice he received in 2019 from Park Hall Financial Services Limited (“Park Hall”). He’s said that pension/retirement planning was one of his stated objectives, but this wasn’t addressed by the adviser. He’s also complai... (8 pages)View decision
