We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-5561129
7 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5561129 Complaint Mr W complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In January 2021... (3 pages)View decision -
Decision Reference DRN-5640369
7 Jul 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5640369 Complaint Mr H has complained about the overdraft charges Santander UK Plc (“Santander”) applied to his account. Mr H is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr H’s account were unfair as there w... (5 pages)View decision -
Decision Reference DRN-5663014
7 Jul 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5663014 Complaint Mr H has complained about the overdraft charges Nationwide Building Society (“Nationwide”) applied to his account. Mr H is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr H’s account were unfai... (5 pages)View decision -
Decision Reference DRN-5659083
7 Jul 2025 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5659083 Complaint Mr S has complained about a credit card Capital One (Europe) plc (“Capital One”) provided to him. He says that he shouldn’t have been given the credit card and that it was irresponsibly provided to him. Background In January 2021, Capital One provided Mr S with a... (3 pages)View decision -
Decision Reference DRN-5669575
7 Jul 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5669575 Complaint Miss T has complained about a credit card and subsequent limit increases that NewDay Ltd (trading as “Marbles”) provided to her. She says that the credit card as well as the limit increases were irresponsibly provided. Background Marbles initially provided Miss T ... (5 pages)View decision -
Decision Reference DRN-5481852
7 Jul 2025 HDI Global Specialty SE Not upheldInsuranceDRN-5481852 The complaint Mr M’s complaint is about the rejection of a claim made under his legal expenses insurance cover with HDI Global Specialty SE. HDI is the underwriter of this policy, i.e. the insurer. Part of this complaint concerns the actions of the agents it uses to deal wit... (4 pages)View decision -
Decision Reference DRN-5645847
7 Jul 2025 Tesco Underwriting Limited Not upheldInsuranceDRN-5645847 The complaint Mr and Mrs B’s complaint is about the rejection of a claim made under their home buildings insurance policy with Tesco Underwriting Limited. What happened In October 2023, Mr and Mrs B contacted Tesco to make a claim for a leak through the roof of an outbuildin... (6 pages)View decision -
Decision Reference DRN-5394260
6 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5394260 The complaint Mr M is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr M fell victim to a cruel job scam. He made the following card payments from his Revolut account... (3 pages)View decision -
Decision Reference DRN-5293694
5 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5293694 The complaint Mr B is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr B fell victim to a cruel job scam. The fake job required him to complete tasks that involved wr... (4 pages)View decision -
Decision Reference DRN-5672149
4 Jul 2025 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-5672149 The complaint Mrs M and the estate of Mr M complains that St James’s Place Wealth Management Plc (‘SJP’): Overlooked one of her late husband’s investments with them and failed to sell it down at the time of his death in 2012. After subsequently transferring that investme... (6 pages)View decision
