We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
-
Decision Reference DRN-5241317
28 May 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5241317 The complaint Miss E is unhappy with the way Santander UK Plc responded to a dispute for goods she purchased using her Santander credit card. What happened Miss E bought a wall clock for around £200 from a shop I’ll call M using her Santander credit card in September 2023. ... (3 pages)View decision -
Decision Reference DRN-5582751
28 May 2025 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-5582751 The complaint Mr H complains about the quality of a used car he acquired through a hire purchase agreement with Blue Motor Finance Ltd (‘Blue Motor’). Mr H says that when he acquired the car it was faulty. He thinks it was mis-sold to him as he wasn’t told about these faults... (5 pages)View decision -
Decision Reference DRN-5099192
28 May 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5099192 The complaint Miss B complains that Lloyds Bank PLC unfairly closed her accounts and registered a default on her credti file. She is also unhappy with the service she received when she visited a branch and complains that Lloyds didn’t help her with her financial difficulties... (5 pages)View decision -
Decision Reference DRN-5574412
27 May 2025 Tesco Personal Finance Limited UpheldBanking and PaymentsDRN-5574412 The complaint Mr B complains that Tesco Personal Finance Limited, trading as Tesco Bank, won’t pay for a bathroom to be refitted. What happened I issued a provisional decision on this complaint earlier this month in which I described what had happened as follows: “Mr B used ... (4 pages)View decision -
Decision Reference DRN-5353516
27 May 2025 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5353516 The complaint Mrs W complains about the service she received from Scottish Widows Limited (SWL) when transferring her pension. What happened Following a change in employment, Mrs W wanted to transfer her Additional Voluntary Contribution (AVC) pension with SWL to a new prov... (3 pages)View decision -
Decision Reference DRN-5576050
27 May 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5576050 The complaint Miss J complains that Clydesdale Bank Plc trading as Virgin Money failed to send her an income and expenditure form so she could set up a payment arrangement. She’s unhappy that Virgin Money won’t accept her offer to pay £10 per month. What happened Miss J hold... (2 pages)View decision -
Decision Reference DRN-5586209
27 May 2025 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-5586209 The complaint Mrs U complains J.P. Morgan Europe Limited, trading as Chase, closed her account and withheld funds related to two payments she had received for the legitimate sale of cryptocurrency that the buyer, and remitter of funds, fraudulently said were part of a scam. ... (4 pages)View decision -
Decision Reference DRN-4786950
27 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4786950 The complaint Mrs A complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an advance fee scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is wel... (3 pages)View decision -
Decision Reference DRN-5526595
27 May 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5526595 The complaint Ms A complains that Admiral Insurance (Gibraltar) Limited mishandled her claim on a motor insurance policy. What happened The subject matter of the insurance, the claim and the complaint is a coupe car made by a premium-brand car-maker with a diesel engine and... (5 pages)View decision -
Decision Reference DRN-5585019
27 May 2025 Santander UK Plc UpheldMortgagesDRN-5585019 The complaint Mrs C complains that Santander UK Plc didn’t explain to her the implications of entering a payment arrangement on her mortgage. She says that unbeknown to her, adverse information has been reported on her credit file which has impacted her in several ways. Wha... (9 pages)View decision
