We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 388057 results
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Decision Reference DRN-5151657
18 Jul 2025 TRUE BEARING LIMITED Not upheldPensions and AnnuitiesDRN-5151657 The complaint Mr and Mrs H have complained to True Bearing Ltd, trading as Amber River True Bearing (True Bearing), in the following terms: • Poor investment performance in Mr H's Morningstar ISA, compounded by high fees. • Advice provided by True Bearing not to encash ... (10 pages)View decision -
Decision Reference DRN-5568033
18 Jul 2025 Freemans Plc Not upheldConsumer CreditDRN-5568033 The complaint Miss H complains that Freemans Plc were negligent and dishonest based on information she received during a call in September 2024. What happened Miss H says that Freemans issued a default notice in January 2024 which stated her account had arrears of £123.51. ... (3 pages)View decision -
Decision Reference DRN-5517688
18 Jul 2025 First Central Insurance Management Limited Not upheldInsuranceDRN-5517688 The complaint Mr J complained that First Central Insurance Management Limited (“First Central”) unfairly applied a default notice due to issues with his Direct Debit payments, under his motor insurance policy. What happened Mr J said he had problems with his regular policy p... (3 pages)View decision -
Decision Reference DRN-5473233
18 Jul 2025 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-5473233 The complaint Ms B complains that Aviva Life & Pensions UK Limited (Aviva) caused problems in her accessing benefits from her Free Standing Additional Voluntary Contribution Plan (FSAVC) and provided misleading information. She wants compensation for the distress and inc... (4 pages)View decision -
Decision Reference DRN-5696715
18 Jul 2025 ZILCH TECHNOLOGY LIMITED Not upheldConsumer CreditDRN-5696715 The complaint Mr D complains that Zilch Technology Limited (Zilch) reported incorrect information onto his credit report for an account he holds with it. What happened Mr D says he entered into the Debt Respite Scheme (known as breathing space) with the help of the Insolvenc... (2 pages)View decision -
Decision Reference DRN-5542186
18 Jul 2025 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5542186 The complaint Ms D1 and Ms D2 complain Royal & Sun Alliance Insurance Limited (RSA) have caused damage to their flooring following a claim under their home insurance policy. This complaint has been bought by both Ms D1 and Ms D2, but as Ms D1 is the policyholder, and for... (3 pages)View decision -
Decision Reference DRN-4931620
18 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4931620 The complaint Mr H complains that Revolut Ltd has declined to reimburse payments made in relation to a scam. What happened In August 2023 Mr H received a call from a scammer impersonating a well-known selling platform. He was convinced his account was at risk and that he nee... (3 pages)View decision -
Decision Reference DRN-5607140
18 Jul 2025 Fairmead Insurance Limited UpheldInsuranceDRN-5607140 The complaint Ms H complains about Fairmead Insurance Limited’s handling of her claims under her home insurance policies. Fairmead has been represented on the claim by its agents. For simplicity, at points, I’ve referred to the actions of Fairmead’s agents as being its own. ... (6 pages)View decision -
Decision Reference DRN-5170586
18 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5170586 The complaint Mr M is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. The complaint is brought on Mr M’s behalf by a professional representative. What happened The background to this complaint is well known to both parties, so I won’t repeat everything he... (5 pages)View decision -
Decision Reference DRN-5553287
18 Jul 2025 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-5553287 The complaint Mr C has complained that Accredited Insurance (Europe) Ltd (AIEL) unfairly avoided his car insurance policy (treated it as if it didn’t exist) and refused to deal with his claim following the theft of his car. What happened In April 2023 Mr C bought a car insur... (4 pages)View decision