We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
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Decision Reference DRN-5989563
1 Feb 2026 BARCLAYS INVESTMENT SOLUTIONS LIMITED Not upheldPensions and AnnuitiesDRN-5989563 The complaint Mr T has complained about the delays in transferring his Barclays Investment Solutions Limited (“Barclays”) self-invested personal pension (“SIPP”) to Fidelity. Mr T says that the delays suffered caused distress and financial loss, for which he is seeking comp... (4 pages)View decision -
Decision Reference DRN-5896161
1 Feb 2026 Ageas Insurance Limited Not upheldInsuranceDRN-5896161 The complaint Mrs K has complained that Ageas Insurance Limited (“Ageas”) hasn’t paid her fairly for lost rent following a subsidence claim. What happened In 2021 Mrs K made a claim under her policy with Ageas, following subsidence related damage to her tenanted property. Ag... (2 pages)View decision -
Decision Reference DRN-6020094
31 Jan 2026 Paragon Bank Plc Not upheldBanking and PaymentsDRN-6020094 The complaint Mrs D complains that Paragon Bank Plc misled her into transferring money into an incorrect account. What happened Mrs D says she received an e-mail from Paragon in March 2024 about an Individual Savings Account (ISA). She says she followed the link and transfer... (2 pages)View decision -
Decision Reference DRN-6022648
30 Jan 2026 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-6022648 The complaint Mr P, as director, brings a complaint on behalf of P, a Ltd company, against Clydesdale Bank Plc trading as Virgin Money. Mr P says that P has been the victim of a scam and would like Clydesdale to refund P the money it has lost. What happened Mr P on behalf ... (4 pages)View decision -
Decision Reference DRN-6116209
30 Jan 2026 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-6116209 The complaint Mr F’s complaint is, in essence, that Mitsubishi HC Capital UK Plc (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2) de... (11 pages)View decision -
Decision Reference DRN-5924909
30 Jan 2026 MARKS AND SPENCER FINANCIAL SERVICES PLC Not upheldConsumer CreditDRN-5924909 The complaint Mr R is unhappy with the service he received from Marks and Spencer Financial Services PLC, trading as M&S Bank, surrounding overpayments he wanted to make to his personal loan. What happened Mr R called M&S because he wanted to make an overpayment to h... (3 pages)View decision -
Decision Reference DRN-5979102
30 Jan 2026 Starling Bank Limited UpheldBanking and PaymentsDRN-5979102 The complaint Mr S complains Starling Bank Limited (“Starling”) declined his application for an account despite providing one to his brothers. Mr S is concerned that Starling’s actions have left an adverse mark on his credit file. Mr S wants Starling to provide a detailed ex... (2 pages)View decision -
Decision Reference DRN-6070013
30 Jan 2026 Purple Wealth Ltd Not upheldInsuranceDRN-6070013 The complaint Ms L has complained that she was misadvised by Purple Wealth Ltd in relation to two income protection policies. What happened The background to this complaint is well known to the parties so it serves no purpose for me to repeat the details in full here. In sum... (3 pages)View decision -
Decision Reference DRN-5872047
30 Jan 2026 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5872047 The complaint Mr D complains to HSBC UK Bank Plc on behalf of ‘D’ a Ltd company of which he is a director. He says that D has been the victim of an investment scam and would like HSBC to refund it the money it has lost as a result. What happened Mr D heard about a company ... (5 pages)View decision -
Decision Reference DRN-6002390
30 Jan 2026 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-6002390 The complaint Mr S complains about HSBC UK Bank Plc. He says that he has been the victim of a scam and would like HSBC to refund him the money he has says he has lost. What happened In 2021, Mr S says that he came across a post on social media regarding investing in crypto... (3 pages)View decision