We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371633 results
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Decision Reference DRN-5598204
23 Jun 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5598204 Complaint Mr A has complained about the overdraft charges Bank of Scotland plc (trading as “Halifax”) applied to his account. Mr A is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr A’s account were unfa... (6 pages)View decision -
Decision Reference DRN-5630609
23 Jun 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5630609 Complaint Mr W has complained about the overdraft charges Lloyds Bank PLC (“Lloyds”) applied to his account. Mr W is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr W’s account were unfair as there was a... (6 pages)View decision -
Decision Reference DRN-5626047
23 Jun 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5626047 Complaint Mr H has complained about the overdraft charges HSBC UK Bank Plc (“HSBC”) applied to his account. Mr H is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr H’s account were unfair as there was a ... (5 pages)View decision -
Decision Reference DRN-5626141
23 Jun 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5626141 Complaint Mr M has complained about the overdraft charges HSBC UK Bank Plc (“HSBC”) applied to his account. Mr M is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr M’s account were unfair as there was a ... (6 pages)View decision -
Decision Reference DRN-5635958
23 Jun 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5635958 Complaint Mr N has complained about the overdraft charges HSBC UK Bank Plc (“HSBC”) applied to his account. Mr N is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr N’s account were unfair as there was a ... (6 pages)View decision -
Decision Reference DRN-5629192
23 Jun 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5629192 Complaint Mr W has complained about the overdraft charges Lloyds Bank PLC (“Lloyds”) applied to his account. Mr W is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr W’s account were unfair as there was a... (6 pages)View decision -
Decision Reference DRN-5590250
23 Jun 2025 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5590250 Complaint Mr F complains that Oodle Financial Services Limited (trading as “Oodle” Car Finance) unfairly entered into a hire-purchase agreement with him. He’s said that the monthly payments to this agreement were unaffordable and so he shouldn’t have been accepted for it. ... (3 pages)View decision -
Decision Reference DRN-5515820
23 Jun 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5515820 Complaint Mr V has complained about a credit card Lloyds Bank PLC (“Lloyds”) provided to him. He says that the credit card and the subsequent limit increase were unaffordable for him and they caused him ongoing financial difficulty as he had to borrow further in order to mak... (5 pages)View decision -
Decision Reference DRN-5572989
23 Jun 2025 BUPA Insurance Limited Not upheldInsuranceDRN-5572989 The complaint Mr C is unhappy that BUPA Insurance Limited (BUPA) declined his private medical insurance claim. What happened Mr C has a private medical insurance policy through his employer. Mr C explained that he had been treated by one consultant (who I’ll call Mr A) for y... (2 pages)View decision -
Decision Reference DRN-5598462
23 Jun 2025 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-5598462 Complaint Mr E complains that Blue Motor Finance Ltd (“BMF”) unfairly entered into a hire-purchase agreement with him. He’s said that the payments to this agreement were unaffordable and so he should not have been lent to. Background In October 2017, BMF provided Mr E with ... (3 pages)View decision
