We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371633 results
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Decision Reference DRN-5197149
20 Jun 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5197149 The complaint Mr M is unhappy that Monzo failed to raise a chargeback for him. Background Mr M approached Monzo in August 2024 asking it to process a chargeback request for him on a number of transactions relating to an online gambling website. Mr M said he believed the webs... (4 pages)View decision -
Decision Reference DRN-5632788
20 Jun 2025 ReAssure Limited UpheldInsuranceDRN-5632788 The complaint Mr M’s complaint is about deductions ReAssure Limited made to the fund values of his whole of life policies and information it gave him about those policies and those deductions. In essence, Mr M says ReAssure failed to explain these deductions, failed to reass... (6 pages)View decision -
Decision Reference DRN-5588974
20 Jun 2025 Barclays Bank Plc UpheldBanking and PaymentsDRN-5588974 The complaint A company, which I will refer to as U, complains that Barclays Bank Plc (trading as Barclaycard) wrongly applied a chargeback to its account. What happened Barclaycard provided merchant acquiring services to U. Those services allowed U to take plastic card pay... (3 pages)View decision -
Decision Reference DRN-5635926
20 Jun 2025 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5635926 The complaint Mr R has a self-invested personal pension (SIPP) with London & Colonial Services Limited (“L&C”) now Pathlines Pensions UK Limited. Mr R says L&C mismanaged his SIPP and as a result it allowed investments to be made that were not appropriate invest... (34 pages)View decision -
Decision Reference DRN-4951145
20 Jun 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4951145 Complaint Mr A is unhappy that Lloyds Bank PLC didn’t reimburse him after he reported falling victim to a scam. Background The background to this case is well known to the parties, so I don’t intend to set it out in full here. By way of summary, in mid-2019 Mr A was offered ... (2 pages)View decision -
Decision Reference DRN-5630592
20 Jun 2025 IFG Pensions Limited UpheldPensions and AnnuitiesDRN-5630592 The complaint Mr C’s complaint concerns his self-invested personal pension (SIPP), provided by IFG Pensions Limited (IFG). A Claims Management Company (CMC) has brought the complaint on Mr C’s behalf. The CMC says: IFG's negligent acceptance of instructions from Howde... (20 pages)View decision -
Decision Reference DRN-5499798
20 Jun 2025 One Call Insurance Services Limited Not upheldInsuranceDRN-5499798 The complaint Mr C complains that One Call Insurance Services Limited overcharged him and took money it wasn’t entitled to after his motor insurance policy lapsed. What happened Mr C held a motor insurance policy with One Call. Part way through the policy, the direct debit s... (2 pages)View decision -
Decision Reference DRN-5636664
20 Jun 2025 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5636664 The complaint Mr L has a self-invested personal pension (SIPP) with London & Colonial Services Limited (“L&C”) now Pathlines Pensions UK Limited. Mr L says L&C mismanaged his SIPP and as a result it allowed investments to be made that were not appropriate invest... (35 pages)View decision -
Decision Reference DRN-5631963
20 Jun 2025 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5631963 The complaint Mr R has a self-invested personal pension (SIPP) with London & Colonial Services Limited (“L&C”) now Pathlines Pensions UK Limited. Mr R says L&C mismanaged his SIPP and as a result it allowed investments to be made that were not appropriate invest... (32 pages)View decision -
Decision Reference DRN-5208444
20 Jun 2025 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-5208444 The complaint Mr B has complained about a hire-purchase agreement which BMW Financial Services (GB) Limited, trading as BMW Financial Services (“BMW”) provided to him. Mr B says he couldn’t afford to repay the agreement, and BMW would’ve known this if it had carried out a su... (12 pages)View decision
