We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371633 results
-
Decision Reference DRN-5567017
20 Jun 2025 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5567017 The complaint Mr R complains Oodle Financial Services Limited trading as Oodle Car Finance (Oodle) provided him with an unaffordable hire purchase agreement. Mr R’s complaint has been brought by a professional representative, however for ease I’ve referred to all submission... (3 pages)View decision -
Decision Reference DRN-5638125
20 Jun 2025 Lex Autolease Ltd UpheldConsumer CreditDRN-5638125 The complaint Ms A complains about the quality of a car that was supplied through a hire agreement with Lex Autolease Ltd (LAL). What happened In October 2021, Ms A entered into a lease agreement with LAL to acquire a car. The annual mileage allowance on the agreement was 10... (4 pages)View decision -
Decision Reference DRN-5495172
20 Jun 2025 St. James's Place Wealth Management Plc Not upheldInsuranceDRN-5495172 The complaint Mrs D complains that St. James's Place Wealth Management Plc (‘SJP’) mis-sold her a life assurance policy. What happened In 2013 Mrs D was advised by SJP to take out a term assurance policy to ensure in the event of her passing during the mortgage term th... (4 pages)View decision -
Decision Reference DRN-5638192
20 Jun 2025 Evelyn Partners Investment Management LLP Not upheldPensions and AnnuitiesDRN-5638192 The complaint Mr I complains about administrative issues caused by Evelyn Partners Investment Management LLP (Evelyn). What happened Mr I held a self-invested personal pension (SIPP) with a provider I’ll refer to as A (I understand he may since have transferred it to anothe... (4 pages)View decision -
Decision Reference DRN-5594012
20 Jun 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5594012 The complaint Mr T complains that Nationwide Building Society (Nationwide) have not paid him £175 for switching his current account to them. Nationwide said Mr T didn’t complete one of the necessary steps (using his debit card within 31 days) to be eligible for the switch in... (2 pages)View decision -
Decision Reference DRN-5534807
20 Jun 2025 CIGNA Europe Insurance Company SA-NV Not upheldInsuranceDRN-5534807 The complaint Mr and Mrs C are unhappy that CIGNA Europe Insurance Company SA-NV didn’t pay the full cost of their claim. What happened Mr and Mrs C have dental cover with CIGNA. In July 2024, Mr C reached out to CIGNA to discuss dental treatment he’d arranged for the follow... (3 pages)View decision -
Decision Reference DRN-5594025
20 Jun 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5594025 The complaint Mrs T complains that Nationwide Building Society (Nationwide) have not paid her £175 for switching her current account to them. Nationwide said Mrs T didn’t complete one of the necessary steps (using her debit card within 31 days) to be eligible for the switch ... (2 pages)View decision -
Decision Reference DRN-5484197
20 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5484197 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5489256
20 Jun 2025 Wakam UpheldInsuranceDRN-5489256 The complaint Mr J complains that the premium on his pet insurance policy, underwritten by Wakam, was to almost double at renewal. What happened Mr J has a pet insurance policy for his pet dog. He bought the policy in August 2020 and has renewed it each year since. When the... (2 pages)View decision -
Decision Reference DRN-5453564
20 Jun 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5453564 The complaint Mr N complains Monzo Bank Ltd unfairly applied a Credit Industry Fraud Avoidance System (‘CIFAS’- the UK’s fraud alert service) marker against his name after transactions he didn’t authorise occurred on his account. What happened The detailed background to thi... (4 pages)View decision
