We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5764582
25 Sep 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5764582 The complaint Mr V is unhappy that Barclays Bank UK PLC, trading as Barclaycard, reduced the credit limit on his account and didn’t provide a satisfactory explanation as to why they did so. What happened Mr V had a £7,500 credit limit on his Barclays credit account. In Janua... (2 pages)View decision -
Decision Reference DRN-5831455
25 Sep 2025 ClearBank Limited Not upheldBanking and PaymentsDRN-5831455 The complaint Mr B complains ClearBank Limited won’t refund the money he lost to a scam. ClearBank Limited partners with Tide to provide accounts for its customers. For ease, I’ve generally referred to Tide in my decision. What happened Mr B says he previously lost a signifi... (4 pages)View decision -
Decision Reference DRN-5822202
25 Sep 2025 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-5822202 The complaint Mr H complains that a car he acquired through a hire purchase agreement financed by Blue Motor Finance Ltd (BMF) is of unsatisfactory quality. What happened The parties are familiar with the background details of this complaint – so I will briefly summarise the... (4 pages)View decision -
Decision Reference DRN-5670825
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5670825 The complaint Mr F complains that Revolut Ltd won’t refund the money he said he lost to a scam. What happened The background to this complaint is well known to both parties so I will not repeat it in detail again here. In summary, from November 2019 to May 2020, Mr F made se... (3 pages)View decision -
Decision Reference DRN-5703150
25 Sep 2025 Automobile Association Insurance Services Limited Not upheldInsuranceDRN-5703150 The complaint Mr S has complained that Automobile Association Insurance Services Limited (“AA”) removed access to the online portal of his home insurance policy. What happened The background to this complaint is well known to the parties. In summary on 24 January 2025 Mr S t... (2 pages)View decision -
Decision Reference DRN-5148076
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5148076 The complaint Mr H complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5830027
25 Sep 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5830027 The complaint Miss C complains that NewDay Ltd trading as Aqau (NewDay) failed to properly check whether she could afford credit limit increases on her credit card account. What happened Around December 2016 Miss C applied for a credit card with NewDay. Her application was s... (4 pages)View decision -
Decision Reference DRN-5518897
25 Sep 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5518897 The complaint Mr N complains that Starling Bank Limited hasn’t reimbursed the money he says he’s lost to a scam. What happened On 24 February 2021, Mr N invested £105,000 via faster payment with a company I’ll refer to as ‘K’. Mr N was promised a return of 500% on his invest... (3 pages)View decision -
Decision Reference DRN-5111140
25 Sep 2025 Age Partnership Wealth Management Limited Not upheldPensions and AnnuitiesDRN-5111140 The complaint Mr T complains about the service he received from Age Partnership Wealth Management Limited (AP) when taking the proceeds of his Self-Invested Personal Pension (SIPP) to purchase an annuity. He believes AP’s actions caused him to suffer a financial loss, for wh... (8 pages)View decision -
Decision Reference DRN-5628685
25 Sep 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5628685 The complaint Ms B is unhappy that Santander UK Plc, decided not to refund her after she said she was the victim of a scam. Ms B is using a professional representative to bring this complaint, I’ll refer to them as P. What happened Ms B invested with L. L has since gone on... (2 pages)View decision
